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Client Support Representative
2 months ago
Location: Various Locations
Job Category: Technicians
Status: Full Time
Schedule: Regular
OverviewBecome a vital part of our team
At Intello Technologies Inc., we are at the forefront of connecting homes and businesses with our advanced technology solutions. Our dedicated Customer Solutions Delivery team is committed to transforming the way our customers experience connectivity and innovation.
Your Role and Impact
As a Service Professional, you will represent our company within the community, serving as a trusted advisor to our customers. Your exceptional customer service skills and insightful recommendations will empower our clients to maximize the benefits of our diverse range of products and services. Your enthusiasm for technology will help deliver unparalleled value and innovative solutions to enhance our customers' experiences.
Key Responsibilities:
In this role, you will:
- Engage with customers directly in their homes, installing, maintaining, and supporting various services, including security systems, internet connectivity, home automation, television, and telephony.
- Provide on-site assistance and identify sales opportunities that will enhance the customer experience with our offerings.
- Educate customers about both new and existing products, ensuring they receive the best possible service and support.
Are You the Right Fit?
- Do you have a passion for technology and a desire to stay updated on the latest advancements?
- Are you enthusiastic about helping others and sharing your knowledge?
- Do you thrive in a collaborative team environment?
We seek dedicated individuals who are eager to provide personalized customer service and embark on a rewarding career with Intello Technologies Inc.
What We Offer:
We believe our success is driven by our people, which is why we offer competitive compensation, including an hourly wage and performance-based incentives. Comprehensive training will be provided to ensure your success in this role. Additional benefits include employee share purchase plans, service discounts, and health and dental coverage. Join us to build a long-term career with a company that values social responsibility and community engagement.
QualificationsWhat We Are Looking For:
- A strong commitment to delivering exceptional customer experiences and the ability to navigate various customer interactions.
- A solutions-oriented mindset with a knack for recommending products and services that simplify customers' lives.
- A natural aptitude for technology and familiarity with common consumer electronics.
- Ability to work effectively in a team while also being self-sufficient.
- Strong problem-solving skills and the capacity to perform under pressure.
- Physical capability to manage a demanding workload, including lifting and climbing.
- Flexibility to work various shifts to accommodate customer needs.
- Fluency in English, with additional languages being an asset.
- Excellent written and verbal communication skills.
- A desire for continuous learning in a dynamic environment.
Requirements:
- Previous experience in customer service and sales.
- A valid Class 5 Driver's License or equivalent.
- A minimum of Grade 11 Math completion.
Preferred Qualifications:
- Experience or education in telecommunications or security is advantageous.
At Intello Technologies Inc., we prioritize our people and our customers. Our culture fosters innovation and collaboration, empowering team members to tackle complex challenges and deliver meaningful outcomes. We are dedicated to diversity and equitable access to employment opportunities, valuing the unique contributions of every individual.
Join us in making a positive impact in our communities and creating a future where technology enhances lives.
