Box Office Clerk II

2 months ago

Markham, Ontario, Canada City of Markham Full time

The City of Markham is proud to be recognized for the 4th consecutive year as one of Canada's Best Employers by Forbes and Statista Inc. In 2024, the City of Markham is ranked the top city in Ontario and in the top 10 for Government Services. The recipient of multiple environmental awards, we are recognized for our innovative sustainability and urban planning initiatives as well as our fiscal accountability. More than 357,000 residents call Markham home and benefit from our rich heritage, culturally diverse environment, vibrant local economy and focus on quality of life.

Since its opening in 1984, Flato Markham Theatre for Performing Arts is truly a gem in the City of Markham. Its recent financial successes and positive feedback from audiences, have stormed the community with a variety of widely attended programs. Featuring the best in professional performances, Flato Markham Theatre has incorporated itself into the community and educational presentations. With almost 300 live performances each year, the Theatre is busier now more than it has ever been. Live theatre, concerts, comedy shows and family entertainment is an ever changing array of performing arts are featured. Flato Markham Theatre continues to honour respected artists and their Canadian talent in series of performances, globally acclaimed artists, GTA Premieres and Exclusive Presentations are all offered throughout the season.

Applications are now being accepted for the temporary part-time Box Office Clerk II position at the Flato Markham Theatre, in the Economic Growth, Culture and Entrepreneurship Department of the Development Services Commission. To apply, please submit your cover letter and resume online by August 2, 2024.

Hours of Work: This is a temporary part-time position that would require a minimum availability of up to three shifts per week. The majority of shifts occur during the day.

Join us and make a lasting difference

JOB SUMMARY

The Box Office Clerk II is responsible for the completion of ticket sales and handling customer enquiries both on the phone and in person from Theatre patrons for a variety of events and attractions, the role of the Box Office Clerk Level 2, is to generate reports for management on ticket sales, subscriber renewals etc. and to resolve the more complex customer requests.

KEY DUTIES AND RESPONSIBILITIES

  • Provides exemplary customer service to patrons over the phone and in person.
  • Follows up with in-depth customer service issues.
  • Problem solves box office issues.
  • Completes ticket transactions for patrons.
  • Answers and directs customer inquiries/complaints.
  • Records cash, debit card and credit card payments.
  • Handles ticket returns and exchanges. Issues complimentary tickets as per Markham Theatre policy.
  • Sells and redeems gift certificates.
  • Provides general administrative support (e.g. mailings, statistic tracking).
  • Balances and records cash and all daily box office sales.
  • Serves as Theatre Reception for guests, deliveries and enquiries and to members of the public visiting theatre in a polite, courteous and helpful manner.
  • From the Box Office Software System, runs a variety of reports including but not limited to sales reports and customer history reports
  • Manages on-hold voice messaging for box office operations.
  • Inputs show information into ticketing software (for future ticket sales)
  • Updates new "Theatrical Performance" information sheet for casual part-time staff.
  • Unlocks and locks the facility.

MINIMUM REQUIREMENTS

  • High School Diploma preferred
  • Prior demonstrated customer service experience is required
  • Keyboarding experience is required.
  • Knowledge of computerized ticketing systems and handling cash is an asset.
  • Prior working knowledge of box office software systems is preferred.
  • Knowledge of computerized ticketing systems an asset
  • Prior Experience handling cash
  • Good verbal/written communication skills, customer service skills and sensitivity to interact with a diversity of Theatre patrons in a courteous and efficient manner
  • Good Problem solving skills
  • Ability to deal with difficult customers
  • Good Attention to detail
  • Standard First Aid and CPR 'C'
  • Manual dexterity for keyboarding where speed and accuracy are essential
  • Additional languages is an asset

CORE BEHAVIOURS

  • Service Excellence: Meets or exceeds service standards when interacting with customers in the community and in the organization.
  • Change & Innovation: Responds positively and professionally to change and helps others through change.
  • Teamwork & Relationship Building: Interacts with others in an inclusive, collaborative and respectful way that creates effective working relationships.
  • Communication: Communicates in a clear, professional and respectful way; demonstrates active listening.
  • Accountable & Results Oriented: Demonstrates ethical behaviour and accountability, aligns with City values, and abides by relevant policies and legislation.
  • Management & Leadership: Demonstrates self-management, professionalism and engagement; leads by example.

The City of Markham is committed to inclusive, accessible, and barrier free employment practices and to creating a workplace that reflects and supports the diversity of the community we serve. Please let us know if you require an accommodation and we will work with you to ensure a barrier free hiring process.

We thank all applicants who have applied. However, only those applications selected for an interview will be contacted.

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