Network Voice Specialist
3 weeks ago
Position: Network Voice Specialist
Location: Brampton, ON
Required Skills:
1. Genesys Cloud platform
2. Cisco Routing & Switching
3. Genesys Pure Connect
Job Responsibilities:
- Be responsible for the Genesys Pure Connect including user accounts, permissions and access controls.
- Handle the Genesys Cloud platform, including user accounts, permissions, and access controls.
- Configure and maintain routing and queuing strategies, voice and multimedia interactions, and custom reporting to enable omnichannel communication.
- Supervise the Genesys Cloud platform to identify and troubleshoot issues, working with other IT team members to resolve them in a timely manner.
- Leverage the platform's APIs and 3rd party integrations to develop custom solutions and integrations.
- Use Genesys Cloud Architect to craft and deploy sophisticated solutions.
Regards
Patrick Fernandez
Talent Acquisition Group – Strategic Recruitment Manager
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