Network Voice Specialist

4 weeks ago

Brampton, Canada Virtual Labs IT Consulting Full time

: Network Voice Specialist

Location: Brampton / Canada

Description:

We are seeking a Network Voice Specialist to join our team The ideal candidate will have expertise in Genesys Pure Connect. This role requires a deep understanding of IP Telephony and Unified Communication systems to ensure detailed communication infrastructure.

In this role, you will:

  • Be responsible for the Genesys Pure Connect including user accounts, permissions and access controls.
  • Handle the Genesys Cloud platform, including user accounts, permissions, and access controls.
  • Configure and maintain routing and queuing strategies, voice and multimedia interactions, and custom reporting to enable omnichannel communication.
  • Supervise the Genesys Cloud platform to identify and troubleshoot issues, working with other IT team members to resolve them in a timely manner.
  • Leverage the platform's APIs and 3rd party integrations to develop custom solutions and integrations.
  • Use Genesys Cloud Architect to craft and deploy sophisticated solutions.

What you’ll need to succeed (required skills):

  • Required 5-7 years of experience in Genesys Cloud CX & Pure Connect technologies.
  • Experience in configuration, implementation, and support of IVR/ACD scripts for Genesys Pure Connect and have experience in migrating voice infra from Genesys Pure Connect to Cloud CX.
  • Must be hands on in Genesys Cloud CX technology, Call Recording, Voice conferencing, collaboration and be experienced in Cisco Unified Communications/Voice Conferencing/WebEx.
  • Experience in Voice over IP principles and PBX functionality (Jabber, Cisco Call Manager, Cisco Unity Connection, Dialer, ICM, Cisco Presence. SIP, SCCP, H.323, etc.).
  • Directive to have Corporate Telephony - Cisco Call Manager, Cisco Unity Voicemail, Voice Gateways experience.
  • Configure & Manage Routers & Switches & troubleshooting Routing protocols (OSPF & BGP).

What will help you stand out (preferred skills):

  • Design & Build of Netscout TAP & Aggregation taps and deployment of Packet Brokers or Packet Flow switch.
  • Understand the requirement from Infrastructure & Application teams requirement and produce Dashboard in NetScout accordingly.
  • Work with Network & Security groups to find the RCA with Network toolsets.
  • Configure monitoring parameters and handling firmware upgrades on NMS like Entuity, Solarwinds, etc.
  • Good to have Network Device management and crafting dashboards/Reports.

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