Network Voice Specialist
4 weeks ago
: Network Voice Specialist
Location: Brampton / Canada
Description:
We are seeking a Network Voice Specialist to join our team The ideal candidate will have expertise in Genesys Pure Connect. This role requires a deep understanding of IP Telephony and Unified Communication systems to ensure detailed communication infrastructure.
In this role, you will:
- Be responsible for the Genesys Pure Connect including user accounts, permissions and access controls.
- Handle the Genesys Cloud platform, including user accounts, permissions, and access controls.
- Configure and maintain routing and queuing strategies, voice and multimedia interactions, and custom reporting to enable omnichannel communication.
- Supervise the Genesys Cloud platform to identify and troubleshoot issues, working with other IT team members to resolve them in a timely manner.
- Leverage the platform's APIs and 3rd party integrations to develop custom solutions and integrations.
- Use Genesys Cloud Architect to craft and deploy sophisticated solutions.
What you'll need to succeed (required skills):
- Required 5-7 years of experience in Genesys Cloud CX & Pure Connect technologies.
- Experience in configuration, implementation, and support of IVR/ACD scripts for Genesys Pure Connect and have experience in migrating voice infra from Genesys Pure Connect to Cloud CX.
- Must be hands on in Genesys Cloud CX technology, Call Recording, Voice conferencing, collaboration and be experienced in Cisco Unified Communications/Voice Conferencing/WebEx.
- Experience in Voice over IP principles and PBX functionality (Jabber, Cisco Call Manager, Cisco Unity Connection, Dialer, ICM, Cisco Presence. SIP, SCCP, H.323, etc.).
- Directive to have Corporate Telephony - Cisco Call Manager, Cisco Unity Voicemail, Voice Gateways experience.
- Configure & Manage Routers & Switches & troubleshooting Routing protocols (OSPF & BGP).
What will help you stand out (preferred skills):
- Design & Build of Netscout TAP & Aggregation taps and deployment of Packet Brokers or Packet Flow switch.
- Understand the requirement from Infrastructure & Application teams requirement and produce Dashboard in NetScout accordingly.
- Work with Network & Security groups to find the RCA with Network toolsets.
- Configure monitoring parameters and handling firmware upgrades on NMS like Entuity, Solarwinds, etc.
- Good to have Network Device management and crafting dashboards/Reports.
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