Noc Specialist
2 weeks ago
At Rogers, we are committed to helping Canadians bridge the digital divide and ensure that no one is left behind in accessing reliable connectivity. Through our Service Expansion projects, we are proud to bring our wireless and internet service to homes and businesses across the country to connect them to the people and things that matter most.
Our rapidly growing team is looking for new team members who are committed to making connectivity possible for our neighbours, communities, and local businesses. This team works cross-functionally, collaborating with our Network, Rogers for Business, and Consumer teams to make a lasting impact in underserved or unserved communities for generations to come.
Come play a key role in building the future of innovation in Canada.
Are you up for the challenge and the fun? If so, consider the following opportunity:
Rogers is at the forefront of technology in Canada with many first that shape the life and future of Canadian’s digital life. We need innovative and analytical minds to be part of the evolution of Network Operations to meet customer’s technological needs. As a NOC Specialists, you protect our customer’s experience by ensuring the services Rogers provides perform optimally. You thrive in a fast pace and dynamic environment, adapt to different priorities, capitalizing your great communication skills to drive resolution of incidents.
What you will be doing:
- Tier 3 support for Wireless Data and Voice services for residential and business customers
- Work in a 24/7/365 environment in a rotating schedule
- Perform Incident management function including Surveillance, triage and resolution
- Monitor change control activities to ensure all planned network events are as transparent as possible to customers
- Troubleshoot complex problems spanning various network and platforms
- Collaborate with Operations teams, Engineering groups, 3rd party carriers and Customer facing groups
- Assist in the implementation and testing of new services and platforms and ensure successful completion of assigned projects
- Embrace automation culture and innovation which drives efficiency and continuous improvement
What you have:
- Technical Diploma, Electronics Engineering, Technician or Technologist and/or equivalent work experience preferred
- Excellent diagnostic, analytical and troubleshooting skills
- Experience in a Network Management environment is preferred
- Knowledge of Cloud computing
- Knowledge of Python, PHP, SQL, and shell scripting
- Working Knowledge of networking and Linux server administration
- Excellent knowledge of 5G Core, EPC, IMS Core platforms and other services
- You thrive in an environment where collaboration and teamwork bring together a diverse set of talents and skills to solve complex problems
Schedule: Full time
Shift: Rotating
Length of Contract: Not Applicable (Regular Position)
Work Location: 8200 Dixie Road (101), Brampton, ON
Travel Requirements: None
Posting Category/Function: Technology & Engineering
Requisition ID: 276431
Together, we'll make more possible, and these six shared values guide and define our work:
Our people are at the heart of our success
Our customers come first. They inspire everything we do
We do what’s right, each and every day
We believe in the power of new ideas
We work as one team, with one vision
We give back to our communities and protect our environment
Posting Notes: Digital & Technology
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