Network Voice Specialist

4 weeks ago


Brampton, Canada Themesoft Inc. Full time

Position: Network Voice Specialist

Location: Brampton, ON


Required Skills:

1. Genesys Cloud platform

2. Cisco Routing & Switching

3. Genesys Pure Connect


Job Responsibilities:

  1. Be responsible for the Genesys Pure Connect including user accounts, permissions and access controls.
  2. Handle the Genesys Cloud platform, including user accounts, permissions, and access controls.
  3. Configure and maintain routing and queuing strategies, voice and multimedia interactions, and custom reporting to enable omnichannel communication.
  4. Supervise the Genesys Cloud platform to identify and troubleshoot issues, working with other IT team members to resolve them in a timely manner.
  5. Leverage the platform's APIs and 3rd party integrations to develop custom solutions and integrations.
  6. Use Genesys Cloud Architect to craft and deploy sophisticated solutions.


Regards

Patrick Fernandez

Talent Acquisition Group – Strategic Recruitment Manager



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