Manager, Partner Onboarding

1 month ago

Toronto Ontario, Ontario, Canada AIR MILES Reward Program Full time

The AIR MILES Reward Program is one of Canada’s most recognized loyalty programs, with over 10 million active collector accounts, representing more than half of all Canadian households. AIR MILES collectors earn Reward Miles at more than 300 leading Canadian, global and online brands and at thousands of retail and service locations across the country. AIR MILES is a wholly owned subsidiary of the Bank of Montreal (BMO). BMO is Canada’s oldest bank and the 8th largest in North America with more than 12 million customers globally.


Position Overview:

Reporting to the Director, Partner Onboarding, the Manager, Partner Onboarding is responsible for Managing the execution of onboarding initiatives to facilitate the implementation process for new AIR MILES Partner accounts, add-on features and integrations with the AIR MILES Program Platform and Systems.


The Manager, Onboarding will manage the end-to-end process for all new Partner implementations. They will work with Strategic Partnerships, Operations, Legal, Marketing, Analytics and Data teams, and other stakeholders to manage day-to-day program operations for new Partners including Partner and offer set up, and they will also work closely with internal and external stakeholders to support execution of smooth adoption and hand-off of new Partnerships to their respective Client Success, Marketing and Analysis teams.



Responsibilities:

  • Work on onboarding engagements and provide overall contract management and project management support to Partner contacts and internal stakeholders including both operational/technical and non-technical support
  • Collaborate with the internal Strategic Partnerships Team and support the Marketing and Analytics team resources to streamline the experience of onboarding new Partners
  • Work directly with internal stakeholders to gather requirements, provide project status updates and manage remote training sessions for Partners
  • Report client onboarding progress to business stakeholders providing transparency and improved client service
  • Participate in Business Development meetings with the prospective partners and internal teams to correctly understand the needs that require solutioning



Qualifications:

  • Minimum of 5-7 years of directly related work experience in Product, Project or Partner Account Management
  • 1-2 years of Supervisory experience an asset
  • Demonstrated experience in managing highly complex, large scale, high visibility projects
  • Demonstrated ability to navigate ambiguity and take the initiative to collaborate to remove barriers
  • Highly organized and able to manage multiple tasks and priorities
  • Solutions-oriented and collaborative when working within own team and with various internal and external/client stakeholders
  • Above average verbal & written communication skills, with ability to adapt style to different audiences (e.g., junior to senior level internal colleagues, internal and external technical teams, external partners’ mid-and-senior-level executives)

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