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Digital Product Manager
2 months ago
We are seeking a highly skilled Senior Digital Product Manager to join our team at Scotiabank. As a key member of our product management team, you will be responsible for contributing to the overall success of our onboarding process for new-to-bank customers.
Key Responsibilities- Develop and execute a deep understanding of identity verification, authentication, security, anti-money laundering, and fraud controls to build an optimal and secure onboarding journey.
- Work closely with product managers, bank stakeholders, software engineers, and designers to translate customer journey directives into actionable, prioritized backlog deliverables.
- Manage relationships with various bank business teams, authentication partners, and leadership to ensure their requirements are translated into the right products and journey.
- Manage expectations and prioritize deliverables with effective communication.
- Build reusable and scalable customer-facing software that will be leveraged by internal teams to solve their problem of identifying the customer.
- Sell executives on the value through crisp and meaningful presentations.
- Work with analytics to set, monitor, and analyze key performance indicators (KPIs) to measure product success.
- Use data to drive decisions, build hypothesis, test, fail, and iterate to formulate an agile product development approach.
- Maintain a prioritized backlog, support the creation of detailed user stories, and participate in sprint planning and review activities.
- Engage with scrum teams daily, clarifying questions and helping with decision making.
- Conduct market and competitive analysis to identify future opportunities of growth for your product.
- Establish yourself as a subject matter expert within digital banking for the areas you own.
- Understand how the bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.
- Actively pursue effective and efficient operations of your team and self in accordance with Scotiabank's Values, its Code of Conduct, and the Global Sales Principles.
- Champion a high-performance environment and contribute to an inclusive work environment.
- 6+ years of experience working as a product manager shipping consumer-facing software solutions.
- 3+ years of experience working on digital products, preferably in the consumer space, and working in an agile scrum team.
- Managed a technology product or a digital journey end to end, from inception to delivery.
- Knowledgeable about multiple functional areas such as product management, agile/scrum, engineering, UX/UI design.
- Deep understanding of identity verification (know your client), authentication, security, anti-money laundering (AML), and fraud controls.
- Able to dive into technical details and understand technical concepts that are explained to you.
- Experience influencing others by persuasion rather than authority – making your case through excellent communication, speaking clearly to be easily understood, and writing powerfully to persuade.
