Customer Onboarding Project Manager

4 days ago

Toronto, Ontario, Canada American Express Global Business Travel Full time
About the Role

We are seeking a highly skilled and experienced Customer Onboarding Project Manager to join our team at American Express Global Business Travel. As a key member of our organization, you will be responsible for leading the customer onboarding process, ensuring a seamless and successful experience for our clients.

Key Responsibilities
  • Lead the customer onboarding process, collaborating with internal partners, teams, and third parties as needed.
  • Develop and manage detailed project plans, ensuring scope and approach are understood and aligned with stakeholders.
  • Design and implement project work breakdown structures, defining roles and responsibilities internally and externally.
  • Ensure all client requirements are understood and documented, facilitating effective communication with onward teams.
  • Manage project performance, communicating project status, milestones, changes, risks, issues, assumptions, decisions, and dependencies to stakeholders.
  • Responsible for ensuring end-to-end testing is completed, documented, and corrected successfully, meeting global testing plan requirements.
  • Lead partner calls and attend team calls, sharing experiences and ideas for process improvements.
Requirements
  • A passion for working directly with customers and strong relationship building skills.
  • Understanding of global business travel and corporate travel.
  • Ability to work in a fast-paced matrix environment, managing across multiple geographies, functions, and time zones.
  • A positive, 'can-do' attitude and ability to motivate a project team.
  • Excellent relationship building, influencing, negotiating, communication, and presentation skills.
  • Ability to clearly articulate accountability and hold people accountable.
  • Commercial awareness and strong relationship building skills.
  • Excellent organizational skills, including multitasking, advance planning, and time management.
  • Ability to motivate change in the face of possible resistance.
  • Effective time management, multitasking, prioritization skills.
  • Strong active listening and facilitating skills.
  • High degree of problem-solving and decision-making, with the ability to adapt to changing priorities.
  • Flexibility and ability to adapt to change.
  • Ability to understand and manage projects.
  • Happy to be challenged and to challenge people and processes.
  • Experience collaborating across multiple functional groups and with operational SMEs.
What We Offer
  • A dynamic and inclusive work environment.
  • Opportunities for professional growth and development.
  • A comprehensive benefits package, including flexible benefits, travel perks, and wellbeing resources.
  • A commitment to diversity, equity, and inclusion.

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