Enterprise Onboarding Manager

5 days ago

Toronto, Ontario, Canada STAN AI Full time
About the Role

We are seeking a highly skilled Customer Onboarding Specialist to join our team at STAN AI. As a key member of our Customer Success Team, you will be responsible for guiding Enterprise Property Management firms through the STAN setup experience.

**Key Responsibilities:**

  • Become a STAN AI technical product expert and provide detailed account walkthroughs to new customers.
  • Manage all assigned customer onboardings and ensure the successful launch of STAN AI across their real estate portfolio.
  • Lead successful kick-off calls to communicate account setup requirements and expectations with key stakeholders.
  • Educate customers on STAN's suite of tools, capabilities, and best practices to simplify adoption and align expectations.
  • Monitor setup progress on accounts, identify potential risks, and guide next steps.
  • Resolve conflicts and provide technical solutions to customers in a timely manner.
  • Work cross-functionally with Sales, Success Managers, Bot Review, and Development teams to deliver world-class client experiences.
  • Become the internal voice of the customer at STAN AI, driving our client's needs forward.
  • Develop a deep understanding of customers' business and operational objectives.
  • Establish strong relationships with new customer stakeholders and deepen relationships with existing customer stakeholders.

Requirements

  • Excellent outgoing communication skills, both verbal and written.
  • Ability to prioritize, multitask, and manage time effectively.
  • Proven experience in SaaS - Client Onboarding, Customer Service, and/or Customer Success.
  • Tech-savvy with the ability to quickly learn new products and explain them to others.
  • Knowledge of CRM software, Project Management, and CS Platforms.
  • Analytical and creative in finding solutions for customers.
  • Relevant Bachelors Degree or equivalent experience.
  • Strong negotiation skills, with the ability to expectation set with customers.

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