Enterprise Onboarding Manager
6 days ago
We are seeking a highly skilled Customer Onboarding Specialist to join our team at STAN AI. As a key member of our Customer Success Team, you will be responsible for guiding Enterprise Property Management firms through the STAN setup experience.
**Key Responsibilities:**
- Become a STAN AI technical product expert and provide detailed account walkthroughs to new customers.
- Manage all assigned customer onboardings and ensure the successful launch of STAN AI across their real estate portfolio.
- Lead successful kick-off calls to communicate account setup requirements and expectations with key stakeholders.
- Educate customers on STAN's suite of tools, capabilities, and best practices to simplify adoption and align expectations.
- Monitor setup progress on accounts, identify potential risks, and guide next steps.
- Resolve conflicts and provide technical solutions to customers in a timely manner.
- Work cross-functionally with Sales, Success Managers, Bot Review, and Development teams to deliver world-class client experiences.
- Become the internal voice of the customer at STAN AI, driving our client's needs forward.
- Develop a deep understanding of customers' business and operational objectives.
- Establish strong relationships with new customer stakeholders and deepen relationships with existing customer stakeholders.
Requirements
- Excellent outgoing communication skills, both verbal and written.
- Ability to prioritize, multitask, and manage time effectively.
- Proven experience in SaaS - Client Onboarding, Customer Service, and/or Customer Success.
- Tech-savvy with the ability to quickly learn new products and explain them to others.
- Knowledge of CRM software, Project Management, and CS Platforms.
- Analytical and creative in finding solutions for customers.
- Relevant Bachelors Degree or equivalent experience.
- Strong negotiation skills, with the ability to expectation set with customers.
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