Specialized customer service call center agent

5 months ago

Laval, Canada American Iron & Metal Full time

Company Description

What we offer 

Salary of  $ Eligible for  paid vacation from the first day; ** AIM Tuition Assistance Program  Comprehensive  group insurance  plan Virtual doctor  (access to a doctor 24/7) Group RRSP  with employer matching contribution Employee Assistance Program (EAP) Central location , close to many services Easily accessible  by public transit Referral program Exclusive  employee discounts  on parts from any Kenny branch Events organized by the company throughout the year (barbecue, Christmas party, etc.);  Free on-site parking Free coffee on site

Job Description

Salary of $
Permanent full-time position
Schedule: must be available during call center opening hours, Monday to Sunday between 8:00 am and 8:00 pm.
Location : 3080 Boul. le Carrefour, Laval, QC H7T 2R5, Canada
WORK ON-SITE ONLY

We are currently looking for motivated individuals to join our  call center  team located in  Laval , Quebec, just across from  Carrefour Laval . 

As a  call center agent specialized in customer service , you'll play an essential role in buying vehicles for our various branches and assisting in our day-to-day operations. This position offers an exciting opportunity for people with a passion for the automotive industry and who enjoy providing exceptional customer service. 

What you’re responsible for: 

Answering calls and general inquiries of clients who would like to have information on our stocks, prices and mode of operation; Taking the time to understand the specific needs of each client and propose personalized solutions; Inform the clients on our various products (batteries, tires, etc.) and services; Guide the clients in the utilization of our website; Promote in-person visits to our several branches; Register the clients to our personalized email system « Alert-Me »; Any other task related to the role.

Qualifications

To join our team: 

Bilingualism required  (French and English) Excellent customer service skills and positive attitude Excellent communication and interpersonal skills Ability to navigate between different computer systems and applications Ability to multi-task in a fast-paced environment Interest in the automotive field Reliability, punctuality and ability to work days, evenings and weekends Call center experience (a major asset)

Additional Information

At Kenny U-Pull, we take pride in giving used vehicles a second life. Our 27 auto recycling yards across Quebec, Ontario, New Brunswick and Nova Scotia are backed by 400+ employees who are passionate about reinventing the market for used cars and helping to create a greener environment for generations to come. Since 2008, we have recycled over 1 million vehicles and counting 

Kenny U-Pull is a division of American Iron & Metal (AIM), a recognized global leader in the metal recycling industry, with more than 125 site locations, 4000 employees worldwide and over billion dollars in yearly sales. 

** Vacation accrues bi-weekly and is pro-rated during any partial year of employment.

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