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Specialized Purchasing Call Center Agent

1 month ago

Laval, Canada American Iron and Metal Full time

**Company Description** What we offer**
- Salary of **$20/hr + commissions**:

- ** AIM Tuition Assistance Program**:

- Eligible for** paid vacation from the first day;**:

- Comprehensive **group insurance** plan
- ** Virtual doctor **(access to a doctor 24/7)
- ** Group RRSP** with employer matching contribution
- Employee Assistance Program (EAP)
- ** Central location**, close to many services
- ** Easily accessible** by public transit
- Referral program
- Exclusive **employee discounts** on parts from any Kenny branch
- Free on-site parking
- Free coffee on site

**Job Description** Permanent full-time position (40 hours a week)**
**Schedule: must be available during call center opening hours, Monday to Sunday between 8:00 am and 8:00 pm.**
**Location : 3080 Boul. le Carrefour, Laval, QC H7T 2R5, Canada**
**WORK ON-SITE ONLY**

We are currently looking for motivated individuals to join our **call center** team located in **Laval**, Quebec, just across from **Carrefour Laval**.

As a **call center agent specialized in purchasing**, you'll play an essential role in buying vehicles for our various branches and assisting in our day-to-day operations. This position offers an exciting opportunity for people with a passion for the automotive industry and who enjoy providing exceptional customer service.

**What you’re responsible for**:

- Answer **incoming **customer calls
- Take the time to understand the specific needs of our customers and offer personalized solutions
- Explain our unique business model and highlight its benefits.
- Negotiate and conclude the purchase of cars, keeping in mind purchasing objectives and customer satisfaction;
- Follow up on pending requests and individual customers

**Qualifications** To join our team**:

- ** Bilingualism required** (French and English)
- Excellent negotiation and persuasion skills
- Excellent customer service skills and positive attitude
- Excellent communication and interpersonal skills
- Basic mathematical skills
- Ability to multi-task in a fast-paced environment
- Interest in the automotive field
- Reliability, punctuality and ability to work days, evenings and weekends
- Call center experience (a major asset)

**Additional Information**
At Kenny U-Pull, we take pride in giving used vehicles a second life. Our 27 auto recycling yards across Quebec, Ontario, New Brunswick and Nova Scotia are backed by 400+ employees who are passionate about reinventing the market for used cars and helping to create a greener environment for generations to come. Since 2008, we have recycled over 1 million vehicles and counting

Kenny U-Pull is a division of American Iron & Metal (AIM), a recognized global leader in the metal recycling industry, with more than 125 site locations, 4000 employees worldwide and over 3.5 billion dollars in yearly sales.
- ** _Vacation accrues bi-weekly and is pro-rated during any partial year of employment.