Customer Service Agent

3 months ago

Laval, Canada Couche-Tard Full time

**JOIN OUR TEAM**

**At Couche-Tard/Circle K, our mission is simple: to make our customer’s lives a little easier everyday. **You may have already stopped for coffee, refueling your car, or eating something on the go. Then, you know what Couche-Tard/Circle K is. We have grown into a successful global company with over 16,000 stores in 29 countries, serving almost 9 million customers every day. In total, more than 150,000 people work in our stores and offices. We make journeys easier by offering fast and friendly service. We care about our people and our communities, and we look for ways to uplift people first. Wherever your journey’s going, we can help you get there. Are you ready to grow your career? Let's grow together

**Claims Customer Service Agent**

Department

Accounting-Shared Services

Location

Distribution Center, 5540, rue Ernest-Cormier, Laval (Québec) H7C 2T1

Type of employment

Hybrid mode

Temporary 1 year, full time (37,5 hours)

3 days at the office et 2 days remotely

Reporting to the Claims Manager, the Agent acts as the first point of contact for operators and customers in all matters related to insurance claims. The Agent handles bodily injury claims, claims following a damage to the company property/buildings or third-party property damages as well as car fleet claims.

**WHAT **YOU WILL DO**
- Act as a contact person for operators in the event of a bodily injury claims, damage to the company property/building, third-party property damages as well as car fleet claims;
- Coordinate claim files according to established protocols (e.g. billing and/or reimbursement);
- Follow up with operations, clients and insurer and/or claims adjuster;
- Handle telephone complaints related to customer service claims;
- Synthesize the documents necessary for the production of various statistical reports;
- Provide administrative support to the Insurance and Claims department;
- Intervene and deal with the various parties involved.

**WHAT YOU'LL NEED**:

- DEC in secretary or administration.
- Minimum of one year of relevant experience in customer service (telephone);
- Experience in administrative support (asset);
- Experience in the insurance industry and in the management of claims files and knowledge of Report Excel will be considered an asset;
- Excellent command of the Office suite;
- Rigor, organizational skills and ability to manage priorities;
- Diplomacy, autonomy;
- Strong aptitude for customer service and negotiation.
- Bilingual (French and English)

**WHY WORK WITH US**
- Complete benefits packages (medical and dental);
- Employee discounts in stores and with multiple of our partners;
- Work in a collaborative, dynamic and high performing team;
- Hybrid mode.

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