Customer Service Agent

6 months ago

Laval, Canada AIM Kenny U-Pull Full time

Company Description
**Kenny U-Pull** takes pride in giving used vehicles a second life. Our 25 auto recycling yards across Eastern Canada and USA are backed by 400+ employees, all passionate about the revalorization of used cars and the desire for a greener environment for future generations. Since 2008, we have recycled over 1 million vehicles and counting

At Kenny, we do things differently by offering our customers the opportunity to create their own self-serve experience. Customers pick and pull replacement parts themselves for a fraction of the manufacturer's price, in a safe, clean, and environmentally responsible environment.

Our engine runs on purpose, passion, and team spirit. We’re a close-knit and supportive company where your ambitions are also ours. **Come ride with us** - we promise it will be a rewarding journey.

**Job Description**:
Is customer service your raison d'être? You want to join a dynamic and growing company? You are also a car enthusiast? This position is for you

As a Kenny Call Center Agent, you will often be our customers’ first point of contact with the company. As such, you will play the crucial role of Kenny brand ambassador, responsible for creating a remarkable experience for each customer you interact with.

Reporting to our Call Center Supervisor, your day-to-day responsibilities (besides having lots of fun) will include:

- Answering incoming calls and general inquiries from customers seeking information on inventory, pricing and how we operate
- Taking the time to understand the specific needs of each customer and in turn, proposing customized solutions
- Educating our customers on Kenny products (batteries, tires etc.) and services
- Guiding our customers through the company website
- Promoting in-person visits to our various branches and enrolling customers in our "Alert Me" system

**Qualifications**:

- Minimum of one year's experience in a similar role
- Ability to comply with call center procedures and standards
- Interest in the automotive field
- Knowledge of automotive mechanics (great asset)
- Bilingualism (French and English)
- Reliability, diligence and punctuality

Additional Information

And by additional information, we mean perks
- Competitive salary + monthly commissions
- Comprehensive group insurance plan
- Group RRSP with employer matching contribution
- Referral program
- Opportunity to work remotely
- Central location, close to many services
- A fun and friendly working environment
- Outstanding advancement opportunities
- Exclusive employee discounts on parts from any Kenny yard

Kenny U-Pull is a subsidiary of American Iron & Metal (AIM) inc., a recognized global leader in the metal recycling industry with more than 125 site locations, 3000 employees worldwide and over 3.5 billion dollars in yearly sales. AIM and its subsidiaries offer equal employment opportunities to all. Only those selected for interviews will be contacted. Thank you for your interest.

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