Professional Purchasing Call Center Agent

3 days ago


Laval, Quebec, Canada American Iron & Metal Full time

Company Overview


Kenny U-Pull, a division of American Iron & Metal (AIM), is a leading auto recycling company with 27 yards across Quebec, Ontario, New Brunswick, and Nova Scotia.



Job Summary


We are seeking a Purchasing Call Center Agent to join our team in Laval, Quebec. As a key member of our call center team, you will play a crucial role in buying vehicles for our branches and assisting in day-to-day operations.



Key Responsibilities



  • Answer incoming customer calls and provide exceptional customer service
  • Negotiate and conclude the purchase of cars while considering purchasing objectives and customer satisfaction
  • Follow up on pending requests and individual customers
  • Collaborate with colleagues to achieve sales targets and improve overall customer experience


About You


To succeed in this role, you must be bilingual (French and English), have excellent negotiation and persuasion skills, and be able to work days, evenings, and weekends. Previous call center experience is an asset.



Benefits and Perks



  • $20/hour + commissions salary
  • AIM Tuition Assistance Program
  • Eligible for paid vacation from the first day
  • Comprehensive group insurance plan
  • Virtual doctor access
  • Group RRSP with employer matching contribution
  • Employee Assistance Program (EAP)
  • Easily accessible location by public transit
  • Referral program
  • Exclusive employee discounts on parts from any Kenny branch
  • Free on-site parking and coffee


Location and Schedule


This full-time position is located at 3080 Boul. le Carrefour, Laval, QC H7T 2R5, Canada. Must be available during call center opening hours, Monday to Sunday between 8:00 am and 8:00 pm.



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