Customer Service Agent

5 months ago


Laval, Canada AIM Kenny U-Pull Full time

Company Description
**Kenny U-Pull** is a fast growing company based in the Province of Quebec that contributes to the protection of the Environment by giving a second life to used vehicules. Our 28 canadian sites, in which more than 400 employees are working, have already recycled over a million of themand it’s not over If you like to work with people and are looking for a stimulating work environment full of opportunities, **get on board**: we promise you a fulfilling journey

**Job Description**:
We are looking for a **Customer Service Agent (CSA)** for Kenny U-Pull’s Call Center, located in front of the Carrefour Laval. Reporting to the Call Center Supervisor, you will play the crucial role of ambassador for our trademark, and you will be responsible to create, for every client you will interact with, an outstanding personalized experience. More specifically, your daily tasks will be:

- Answering calls and general inquiries of clients who would like to have information on our stocks, prices and mode of operation;
- Taking the time to understand the specific needs of each client and propose personalized solutions;
- Inform the clients on our various products (batteries, tires, etc.) and services;
- Guide the clients in the utilization of our website;
- Promote in-person visits to our several branches;
- Any other task related to the role.

**Qualifications**:

- Minimum 1 year of experience in customer service
- Work experience in a call center (asset)
- Excellent interpersonal communication
- Ability to work in a team
- Ability to work under pressure
- Ability to follow the procedures rigorously
- Reliability, assiduity and punctuality
- Interest in the automotive industry
- Knowledge in automobiles (asset)
- ** Functional Bilinguism **required to answer the French and English calls coming from everywhere in Canada

Additional Information

Your benefits:

- ** Salary starting from 18 $ by hour**:

- ** Retention bonus (1 year) of 1 000 $**:

- Comprehensive Collective Insurance Plan
- Collective RRSP with contribution of the company
- Employee Assistance Program (free)
- Exclusive discounts on our parts and cars
- Complete paid training provided on site
- Collective transportation accessible, free parking
- Exceptionnal advancement opportunities
- Fantastic culture, work atmosphere and team


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