Call Center Agent

1 week ago

Laval, Canada Systèmes Sous-sol Québec Full time

**Basement Systems Québec**, regional leader in the foundation repair industry in Quebec, is looking for a **Full time permanent **Monday to Friday 8am-5pm **Call Center Specialist **for our appointment center.

**WE BELIEVE IN WORK-LIFE BALANCE Permanent, full-time position.** **No weekend and No evenings.**

**Advantages**:

- Starting at 18$ per hour plus bonus
- **Permanent, FULL TIME,** **No weekend and No evenings.**:

- **Working hours Monday to Friday 8 am till 5 pm**:

- Solid health benefit package after 90 days
- Company matches your RRSP contributions up to 3%
- An environment where diversity, respect and trust are required
- A team you can be proud of
- great company reputation and work for an industry leader.
- We received a numerous award for integrity, ethics and customer service

**The Opportunity**:

- Handle inbound and outbound calls with professionalism and courtesy and provide customers with a remarkable experience
- Take calls and schedule appointments with customers that are in need of our products and services. NO HARD SELLING
- Make follow up calls ensure resolution and understanding
- Maintain customer records/files by updating account information
- Continuously monitor the calendar and ensure appointment scheduling is optimized
- Contribute to the team effort by performing related tasks as needed
- Process texts, archive, copy, print, post, organize, etc
- 1 years of call center or customer service experience and good phone etiquette - good track record
- Excellent verbal and written communication skills in French and English
- Disciplined and motivated
- Ability to manage several tasks at the same time (multitasking)
- Good listening skills
- Ability to actively follow up
- Likes to consult and help people
- Find creative solutions to unforeseen events and problems
- Proficiency in computer skills

Since 2007, **Basement Systems Quebec** is a part of the best Contracting Network in the World, and you have an opportunity to be part of it too. As our company is expanding, we need new talents to meet the growing demand

**We are recommended by: APCHQ and ACQ**. We were voted **Canadian Dealer # 1 at the Contractor Nation 2020 and 2023 annual convention** and we are the **recipient of the 2019, 2020, 2021 Consumer Choice Awards.**

We are looking for experienced **Call Center Specialist** to join our team. Our business has not stopped growing due to our excellent marketing programs, our products and our reputation.

**Job Types**: Full-time, Permanent

Pay: $18.00-$21.00 per hour

Additional pay:

- Commission pay

**Benefits**:

- Dental care
- Life insurance
- Paid time off
- RRSP match

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Application question(s):
**Education**:

- DCS / DEC (preferred)

**Experience**:

- call center or customer service: 1 year (required)

**Language**:

- French (required)
- English (required)

Work Location: In person

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