Customer Success Manager for Amazon Business

3 weeks ago


Ottawa, Ontario, Canada Amazon Full time
Customer Success Manager Role Overview

At Amazon Business, we're seeking a highly skilled Customer Success Manager to join our team. As a key member of our Professional Services organization, you'll play a critical role in helping our customers achieve their business goals through the effective use of Amazon Business solutions.

Key Responsibilities:

* Analyze current purchasing processes and identify opportunities for Amazon Business solutions to improve end-user experiences, reduce costs, and accelerate organization performance.

* Drive and accelerate spend adoption through change management activities and advising customers on best practices for using Amazon Business solutions.

* Define requirements and scope programs for utilizing Amazon Business solutions.

* Oversee program execution, including personnel assignment, project scheduling, and timely delivery.

* Provide timely, clear, and concise communications to customers and Amazon Business leadership.

* Assess program risks, anticipate challenges, and provide escalation management when necessary.

* Focus on automating service needs for customers and work with Product Management and Technical teams to develop solutions that will increase customer adoption.

* Meet or exceed targets for customer and/or feature spend adoption.

Requirements:

* 3+ years of sales or marketing work (like e-commerce, retail technology, SaaS) or equivalent experience.

* Bilingual proficiency in French and English is mandatory.

* Experience influencing at all levels within an organization, particularly at the executive level.

* Experience exceeding sales targets using a consultative, solutions-focused approach or equivalent.

* Bachelor's degree or equivalent.

* 5+ years implementation or services delivery experience, B2B industry preferred.

About Amazon:

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify your Recruiter.

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