Customer Success Manager, Professional Services Expert

2 weeks ago

Ottawa, Ontario, Canada Amazon Full time

At Amazon, we're committed to helping businesses succeed. As a Customer Success Manager, you'll play a key role in driving growth and innovation across our customer base.



As a Customer Success Manager, you'll work closely with our customers to understand their purchasing needs and develop tailored solutions to meet those needs. You'll engage with executive leadership, purchasing teams, and finance teams to drive adoption of Amazon Business solutions and deliver exceptional results.



Key Responsibilities:


  • Analyze Current Purchasing Processes: Evaluate opportunities for Amazon Business solutions to improve end-user experiences, reduce costs, and accelerate organization performance.
  • Drive Spend Adoption: Develop and execute change management strategies to drive adoption of Amazon Business solutions and advise customers on best practices for using our solutions.
  • Define Project Requirements: Define project requirements and scope for utilizing Amazon Business solutions and oversee program execution.
  • Provide Clear Communication: Provide timely, clear, and concise communications to customers and Amazon Business leadership on project status and progress.
  • Assess Program Risks: Identify and mitigate program risks, anticipate challenges, and provide escalation management when necessary.
  • Automate Service Needs: Focus on automating service needs for customers and work with Product Management and Technical teams to develop solutions that increase customer adoption.
  • Meet Targets: Meet or exceed targets for customer and/or feature spend adoption.
  • Relay Market Needs: Relay market needs and requirements back to internal Amazon teams, including Product Management, Technical, and Category Management teams.


We're looking for a highly skilled and experienced professional who can drive growth and innovation across our customer base. If you have a passion for customer success and a proven track record of delivering exceptional results, we encourage you to apply.



Requirements:


  • 3+ Years of Sales or Marketing Experience: Proven experience in sales or marketing, preferably in e-commerce, retail technology, or SaaS.
  • Bilingual Proficiency: Fluency in French and English is mandatory.
  • Influencing at All Levels: Experience influencing at all levels within an organization, particularly at the executive level.
  • Exceeding Sales Targets: Proven ability to exceed sales targets using a consultative, solutions-focused approach.
  • Implementation or Services Delivery Experience: 5+ years of experience in implementation or services delivery, preferably in the B2B industry.


Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status.



We're committed to creating an inclusive workplace that welcomes and values diversity. If you're passionate about customer success and have a proven track record of delivering exceptional results, we encourage you to apply.

  • Senior Customer Success Professional

    16 hours ago

    Ottawa, Ontario, Canada Assent Compliance Inc. Full time

    Job Title:Senior Customer Success Professional - Regulatory Compliance ExpertAbout the Role:We are seeking an experienced Senior Customer Success Professional to join our team at Assent Compliance Inc. in a Regulatory Compliance Expert role. The ideal candidate will have a strong background in customer success, project management, and consulting roles, with...

  • Customer Success Manager

    4 weeks ago

    Ottawa, Ontario, Canada Focus On Life Biz Full time

    About the Role:We are seeking a highly motivated and experienced Customer Success Manager to join our dynamic team at Focus On Life Biz. As a key player in our global team, you will have the freedom to design your own schedule, choose your work location, and manage your hours.This role offers the flexibility of a home-based, performance-driven position,...

  • Customer Success Manager

    4 weeks ago

    Ottawa, Ontario, Canada Assent Compliance Full time

    At Assent Compliance, we're on a mission to help top-tier manufacturers achieve supply chain sustainability. Our team of experts works closely with clients to identify and mitigate hidden risks, ensuring their supply chains are built with sustainability in mind.As a Customer Success Manager - Supply Chain Sustainability Expert, you'll play a critical role in...

  • Customer Success Manager

    2 months ago

    Ottawa, Ontario, Canada Focus On Life Biz Full time

    About the Role:We are seeking a highly motivated and experienced Customer Success Manager to join our dynamic team at Focus On Life Biz. As a key player in our global team, you will have the freedom to design your own schedule, choose your work location, and manage your hours.This role offers the flexibility of a home-based, performance-driven position,...

  • Customer Success Expert for SaaS Client Onboarding

    17 hours ago

    Ottawa, Ontario, Canada Xplor Full time

    We are seeking a highly skilled Customer Success Expert to join our team in Ottawa, ON. In this role, you will be responsible for ensuring the long-term success of our clients through implementation, data migration, and customer training.About XplorXplor is a global platform combining SaaS with embedded payments, serving over 106,000 customers who processed...

  • Customer Success Manager, Professional Services

    3 weeks ago

    Ottawa, Ontario, Canada Amazon Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Amazon Business. As a Customer Success Manager, you will be responsible for helping organizations transform their purchasing processes and improve their end-user experiences.Key ResponsibilitiesAnalyze current purchasing processes and evaluate opportunities for Amazon...

  • Customer Success Manager

    4 weeks ago

    Ottawa, Ontario, Canada Assent Compliance Inc. Full time

    Job DescriptionAs a Customer Success Manager at Assent Compliance Inc., you will play a critical role in delivering exceptional service to our customers. Your primary responsibility will be to work closely with our customers to define and execute on their project plans, ensuring program success and customer satisfaction.Key Responsibilities:Define compliance...

  • Customer Success Manager

    4 weeks ago

    Ottawa, Ontario, Canada Assent Full time

    Job DescriptionAt Assent, we are seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer success team, you will play a critical role in delivering exceptional service to our customers, ensuring their program success, and driving revenue growth.Key Responsibilities:Develop and Nurture Lasting Relationships: Build...

  • Customer Success Manager

    1 month ago

    Ottawa, Ontario, Canada March Networks Training Full time

    Job Title: Customer Success ManagerAt March Networks, we're seeking a highly skilled Customer Success Manager to join our Ottawa-based Professional Services team. As a key member of our team, you'll be responsible for ensuring our customers achieve maximum value from our Searchlight Cloud and CloudSight solutions, as well as our Insight Monitoring and...

  • Customer Success Manager

    1 month ago

    Ottawa, Ontario, Canada Assent Full time

    Job DescriptionAt Assent, we are seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer success team, you will play a critical role in delivering our services to customers on their purchased programs.Key Responsibilities:Develop and nurture lasting relationships with customers, serving as a trusted advisor...

  • Customer Success Manager

    4 weeks ago

    Ottawa, Ontario, Canada Assent Full time

    About AssentAssent is a leading solution for supply chain sustainability, tailored for top-tier manufacturers. Our mission is to help companies identify and mitigate hidden risks in their supply chains, ensuring a more sustainable future.Job DescriptionWe are seeking a highly organized and detail-oriented Customer Success Manager to join our team. As a key...

  • Customer Success Manager

    4 weeks ago

    Ottawa, Ontario, Canada Jitterbit Full time

    Job Title: Sr. Customer Success ManagerAt Jitterbit, we're seeking a seasoned Sr. Customer Success Manager to join our team. As a key member of our customer success organization, you will be responsible for driving customer adoption, retention, and growth.Key Responsibilities:Develop and execute customer success plans to ensure customers achieve their...

  • Customer Success Manager

    3 weeks ago

    Ottawa, Ontario, Canada Assent Full time

    Job Title: Customer Success ManagerJob Summary:We are seeking a highly skilled Customer Success Manager to join our team at Assent. As a Customer Success Manager, you will play a critical role in delivering our services to customers, working with them to define and execute on their project plans from start to finish.Key Responsibilities:Develop and nurture...

  • Customer Success Manager

    3 weeks ago

    Ottawa, Ontario, Canada Assent Full time

    Job DescriptionAt Assent, we are seeking a highly skilled Customer Success Manager to join our team. As a Customer Success Manager, you will play a critical role in delivering our services to customers on their purchased programs, working with our customers to define and execute on their project plans from start to finish.This position involves a broad...

  • Customer Success Manager

    1 month ago

    Ottawa, Ontario, Canada Produce8 Full time

    About Produce8At Produce8, we're revolutionizing the future of work by bridging the gap between digital tools and analog processes. As a venture-backed startup, we're building a new software category to empower teams to collaborate, communicate, and work more productively in the modern work environment.Job Title: Customer Success ManagerWe're seeking a...

  • Customer Success Manager

    4 weeks ago

    Ottawa, Ontario, Canada Welbi Full time

    About WelbiWelcome to Welbi, a pioneering company dedicated to enhancing the quality of life for older adults. We're driven by a passion to transform the way front-line workers in senior living communities provide care. Our mission is to empower seniors to live more fulfilling lives.As a Customer Success Manager at Welbi, you'll play a vital role in guiding...

  • Customer Success Manager

    4 weeks ago

    Ottawa, Ontario, Canada Focus On Life Biz Full time

    About the Role:We are seeking a motivated and enthusiastic individual with a passion for personal and leadership development to join our dynamic team at Focus On Life Biz.This is a remote business development specialist position that offers the freedom to design your own schedule, choose your work location, and manage your hours.As a key player in our global...

  • Customer Success Manager

    4 weeks ago

    Ottawa, Ontario, Canada Produce8 Full time

    About Produce8At Produce8, we're revolutionizing the future of work by bridging the gap between digital tools and analog processes. As a venture-backed startup, we're building a new software category to empower teams to collaborate more effectively, communicate more efficiently, and work more productively in the modern work environment.Job DescriptionWe're...

  • Customer Success Manager

    3 weeks ago

    Ottawa, Ontario, Canada Assent Full time

    Job DescriptionAt Assent, we are seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer success team, you will be responsible for delivering exceptional service to our customers, ensuring their program success, and driving revenue growth.Key ResponsibilitiesDevelop and nurture lasting relationships with customers,...

  • Bilingual Customer Success Lead

    4 weeks ago

    Ottawa, Ontario, Canada Cari Full time

    Job Title: Bilingual Customer Success ManagerAt Assent, we are seeking a highly skilled Bilingual Customer Success Manager to join our team. As a key member of our customer success team, you will play a critical role in delivering exceptional service to our customers, ensuring their success and satisfaction with our products.Key Responsibilities:Manage a...