Operations Manager

3 weeks ago

Ottawa, Ontario, Canada Amazon Full time

At Amazon, we're looking for a skilled Operations Manager to lead our delivery operations team. As an Area Manager, you will be responsible for managing a team of hourly workforce and ensuring the highest levels of safety, quality, attendance, and performance. You will also play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location.

Our delivery operations have three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer's door. Our vision and dedication to the customer remain constant across all workflows.

Key Responsibilities:
  1. Support, mentor, and motivate your team members
  2. Manage safety, quality, productivity, and customer delivery promises
  3. Collaborate with support teams to develop plans to meet business objectives
  4. Lift up to 49 pounds and frequently push, pull, squat, bend, and reach
  5. Stand/walk for up to 12 hours during shifts
  6. Work in an environment where the noise level varies and can be loud
  7. Work in an environment that is subject to variable temperatures and weather
  8. Continuously climb and descend stairs (for sites with stairs)

Our network launches new delivery sites every year, providing opportunities for professional growth. We hire Area Managers based on location preference and business openings.

Requirements:
  • 2+ years of employee and performance management experience
  • Bachelor's degree or equivalent, or 2+ years of Amazon experience
  • Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Amazon is committed to providing accommodations throughout the recruitment and employment process. If contacted for an opportunity, please advise Human Resources if you require accommodation.

Amazon is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, disability, age, or other protected status.

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