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Customer Practice Director

1 month ago


Ottawa, Ontario, Canada Amazon Full time
About the Role

We are seeking a highly experienced Customer Practice Manager to join our team at Amazon Web Services (AWS). As a key member of our Public Sector team, you will be responsible for leading our consulting practice in Canada, driving business growth, and delivering innovative solutions to our customers.

Key Responsibilities
  • Lead our consulting practice in Canada, developing and executing strategies to drive business growth and customer satisfaction.
  • Develop and maintain strong relationships with our customers, partners, and internal stakeholders to ensure alignment and effective delivery of our services.
  • Collaborate with our sales and solution architecture teams to identify and pursue new business opportunities and develop innovative solutions to meet our customers' needs.
  • Provide strategic guidance and oversight to our consulting teams, ensuring they have the necessary resources and support to deliver high-quality services to our customers.
  • Stay up-to-date with industry trends, technologies, and best practices, applying this knowledge to drive business growth and customer satisfaction.
Requirements
  • 7+ years of experience leading consulting verticals for Canada Federal Government.
  • 5+ years of consulting practice leadership experience as manager with P&L responsibility.
  • Experience selling and delivering technology consulting services.
  • Experience with providing strategic, consultative services in a sales or advisory services environment.
  • Knowledge of the industry, understanding of consulting contract vehicles and related RFx activities.
  • Experience in consulting firm helping transform the IT organization of multi-national enterprises.
  • Experience with Canadian Public Sector procurement and delivery of Advisory services.
  • High-level of skill communicating and collaborating effectively across internal and external organizations, including sales, solution architects, and customers.
  • Experience in a fast-paced, startup (or startup-like) environment and experience.
  • Proven experience migrating production enterprise applications to Public and Private Cloud.
  • Experience with ITSM processes and ITIL, along with integration experience of Cloud solutions and services with enterprise IT Service Management systems and processes.
  • Bachelor's or Master's degree in information technology or computer science or equivalent experience.
About Amazon

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify your Recruiter.