Customer Success Manager, Professional Services
3 weeks ago
About the Role
We are seeking a highly skilled Customer Success Manager to join our team at Amazon Business. As a Customer Success Manager, you will be responsible for helping organizations transform their purchasing processes and improve their end-user experiences.
Key Responsibilities
- Analyze current purchasing processes and evaluate opportunities for Amazon Business solutions to improve end-user experiences, reduce costs, and accelerate organization performance.
- Drive and accelerate spend adoption through change management activities and advising customers on best practices for using Amazon Business solutions.
- Define requirements and scope program for utilizing AB solutions.
- Oversee program execution including personnel assignment, project scheduling, and timely delivery.
- Provide timely, clear and concise and complete communications to customer and Amazon Business Leadership.
- Assess program risks, anticipate challenges, and provide escalation management when necessary.
- Focus on automating service needs for customers and work with Product Management and Technical teams to develop solutions that will increase customer adoption.
- Meet or exceed targets for customer and/or feature spend adoption.
- Relay market needs and requirements back to internal Amazon teams including Product Management, Technical and Category Management teams.
Requirements
- Knowledge of procurement and source to pay methods at small and medium businesses
- 3+ years of sales or marketing work (like e-commerce, retail technology, SaaS) or equivalent experience
- Bilingual Proficiency in French and English is mandatory
- Experience influencing at all levels within an organization, particularly at the executive level
- Experience exceeding sales targets using a consultative, solutions-focused approach or equivalent
- Bachelor's degree or equivalent
- 5+ years implementation or services delivery experience, B2B industry preferred
About Amazon
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify your Recruiter.
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