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Operations Manager

4 weeks ago

Ottawa, Ontario, Canada Amazon Full time
Job Summary

Amazon is seeking a motivated and customer-focused Area Manager to lead a team of hourly workforce in our WW Operations network. As an Area Manager, you will be responsible for engaging your team during shifts to maintain the highest levels of safety, quality, attendance, and performance. You will also play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location.

Key Responsibilities
  1. Support, mentor, and motivate hourly workforce to achieve business objectives
  2. Manage safety, quality, productivity, and customer delivery promises to ensure seamless operations
  3. Collaborate with support teams, including Safety, Engineering, Loss Prevention, Quality Assurance, and Human Resources, to develop plans to meet business objectives
  4. Lift up to 49 pounds and frequently push, pull, squat, bend, and reach
  5. Stand/walk for up to 12 hours during shifts
  6. Work in an environment where the noise level varies and can be loud
  7. Work in an environment that is subject to variable temperatures and weather
  8. Continuously climb and descend stairs (applies to sites with stairs)
Basic Qualifications

2+ years of employee and performance management experience, Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience, and ability to work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Preferred Qualifications

1+ years of performance metrics, process improvement, or lean techniques experience

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify your Recruiter.