Customer Service Manager

7 days ago


Edmonton, Alberta, Canada G19 Graphics Ltd. Full time
Job Description

We are seeking a highly skilled Customer Service Supervisor to join our team at G19 Graphics Ltd.

About the Role
  • This is a permanent full-time position offering 35 hours of work per week.
  • The ideal candidate will have a secondary (high) school graduation certificate and at least 7 months of experience in a related field.
Key Responsibilities
  1. Authorize payments by cheque, ensuring accuracy and attention to detail.
  2. Order merchandise as needed, maintaining inventory levels and coordinating with suppliers.
  3. Establish work schedules for employees, promoting efficient workflow and productivity.
  4. Resolve customer requests, complaints, and supply shortages in a timely and professional manner.
  5. Organize and maintain inventory, ensuring accurate tracking and record-keeping.
  6. Supervise and coordinate activities of workers, providing guidance and support as needed.
  7. Manage cash transactions, maintaining a secure and accurate accounting system.
Work Environment
  • Work under pressure, meeting deadlines and managing multiple tasks simultaneously.
  • Maintain attention to detail, ensuring accuracy and quality in all aspects of the role.
  • Combine sitting, standing, and walking throughout the workday, adapting to changing demands.
Personal Suitability
  • Demonstrate a client-focused approach, prioritizing customer satisfaction and needs.
  • Show organization and reliability, ensuring tasks are completed efficiently and effectively.
  • Cultivate teamwork and collaboration, fostering a positive and supportive work environment.
Support for Diverse Groups
  • Offer mentorship, coaching, and networking opportunities for individuals with disabilities.
  • Provide awareness training to create a welcoming work environment for persons with disabilities.
  • Apply inclusive recruitment policies accommodating individuals with disabilities.
Estimated Salary: $60,000 - $80,000 per year

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