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Customer Service and Operations Manager

4 weeks ago

Edmonton, Alberta, Canada ENOVE SYSTEMS & E-COMMERCIAL Full time

Job Summary

We are seeking an experienced Customer Service and Operations Manager to join our team at ENOVE SYSTEMS & E-COMMERCIAL. This is a key role that requires strong leadership and organizational skills, with a focus on delivering exceptional customer service and ensuring the smooth operation of our business.

About the Role

As a Customer Service and Operations Manager, you will be responsible for supervising staff, ordering merchandise, authorizing returns, selling products, resolving issues, organizing inventory, and conducting performance reviews. You will also need to ensure accurate information, client satisfaction, efficient communication, flexibility, organization, reliability, teamwork, dependability, judgment, and multitasking.

Key Responsibilities

  1. Supervise and train staff to meet business objectives
  2. Order merchandise and manage inventory levels
  3. Authorize returns and resolve customer complaints
  4. Sell products and promote business growth
  5. Conduct regular performance reviews and provide feedback
  6. Maintain accurate records and reports
  7. Foster a positive and productive work environment

Requirements

  • 1-2 years of experience in a customer-facing role
  • Strong leadership and organizational skills
  • Excellent communication and interpersonal skills
  • Able to work independently and as part of a team
  • High school diploma or equivalent required

What We Offer

In addition to a competitive salary ($45,000 - $60,000 per year), we offer a range of benefits including medical and dental coverage, retirement savings plan, and opportunities for professional development.

How to Apply

If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, please submit your application, including your resume and cover letter, to us.