Customer Service Manager
3 days ago
We are seeking a highly skilled Customer Service Manager to join our team at Floor Concepts Ltd. This is a permanent position with a competitive salary of $55,000 - $65,000 per year, depending on experience.
Job DescriptionThe successful candidate will be responsible for managing the day-to-day operations of our retail store, ensuring that all customers receive exceptional service and support. Key responsibilities include:
- Assigning Sales Workers to Duties: Effectively manage the workload of sales staff to ensure efficient operation of the store.
- Hiring and Training Staff: Identify, recruit, and train high-calibre candidates to join our team.
- Authorizing Payments: Process payments in accordance with company policies and procedures.
- Maintaining Inventory: Organize and maintain accurate inventory levels to minimize stockouts and overstocking.
- Scheduling: Plan and coordinate employee schedules to meet business needs.
To be considered for this role, you must have:
- A secondary (high) school graduation certificate.
- At least 7 months of relevant work experience.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment.
Floor Concepts Ltd offers a comprehensive benefits package, including:
- Generous paid time off.
- Access to training and development opportunities.
- A supportive and inclusive work environment.
This is an urban area-based role, requiring occasional travel and use of public transportation.
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