Customer Service Operations Manager

2 weeks ago


Edmonton, Alberta, Canada Explore Edmonton Corporation Full time
About the Position

We are seeking an experienced Customer Service Operations Manager to support the delivery and management of our Guest Experience team. The ideal candidate will have a proven track record in customer-focused environments, with 5 years of experience and 2 years of supervisory or management experience.

The Guest Experience team is responsible for ensuring our customers have a positive and memorable experience during their time at our venues. As a Customer Service Operations Manager, you will work closely with multiple departments to facilitate a collaborative team approach and maximize operational efficiencies.

Key responsibilities include:

  • Building and maintaining a highly engaged and productive Guest Experience team
  • Supporting the development of a customer-centric culture
  • Ensuring exceptional customer service standards are met
  • Collaborating with cross-functional teams to drive business outcomes
About Us

Explore Edmonton Corporation is Edmonton's Destination Management and Marketing Organization. We manage two award-winning venues, the Edmonton Convention Centre and the Edmonton EXPO Centre. Our team is dedicated to telling Edmonton's story, elevating the Edmonton experience, and driving inbound visitation and economic impact in the visitor economy.

We are committed to positive social, environmental, and economic impact. Our venues welcome over 1.8 million visitors every year and offer a combined 672,000 square feet of event space.



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