Customer Service Operations Manager

1 week ago


Edmonton, Alberta, Canada KT Motors Full time

About the Role

We are seeking a Customer Service Supervisor to join our KT Motors team. As a key member of our customer service team, you will be responsible for ensuring that our customers receive exceptional service and support.

Key Responsibilities

  • Authorize Routine Transactions -Authorize routine deposits and withdrawals
  • Co-ordination and Scheduling -Co-ordinate activities with other work units or departments and establish work schedules and procedures
  • Reporting and Analysis -Prepare and submit reports
  • Troubleshooting and Training -Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality, and train staff/workers in job duties, safety procedures and company policies
  • Operational Management -Co-ordinate, assign and review work, maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery, and perform same duties as workers supervised
  • Inventory and Supply Management -Requisition materials and supplies and organize and maintain inventory

Requirements

  • Secondary (high) school graduation certificate
  • 1 year to less than 2 years of experience

Work Details

  • Work Term: Permanent
  • Work Language: English
  • Hours: 30 to 40 hours per week


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