Customer Service Operations Manager
1 week ago
About the Role
We are seeking a Customer Service Supervisor to join our KT Motors team. As a key member of our customer service team, you will be responsible for ensuring that our customers receive exceptional service and support.
Key Responsibilities
- Authorize Routine Transactions -Authorize routine deposits and withdrawals
- Co-ordination and Scheduling -Co-ordinate activities with other work units or departments and establish work schedules and procedures
- Reporting and Analysis -Prepare and submit reports
- Troubleshooting and Training -Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality, and train staff/workers in job duties, safety procedures and company policies
- Operational Management -Co-ordinate, assign and review work, maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery, and perform same duties as workers supervised
- Inventory and Supply Management -Requisition materials and supplies and organize and maintain inventory
Requirements
- Secondary (high) school graduation certificate
- 1 year to less than 2 years of experience
Work Details
- Work Term: Permanent
- Work Language: English
- Hours: 30 to 40 hours per week
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