Renewals Account Representative

4 weeks ago

Waterloo, Ontario, Canada OpenText Full time
Job Summary:

As a Renewals Account Representative at OpenText, you will play a critical role in relationship management, selling the value of OpenText Maintenance and Support Programs, and driving retention and growth. Your primary responsibilities will include quoting, positioning upsells, regular follow-up, and closing renewals. Strong organizational skills and the ability to accurately forecast are required. Additionally, you will be responsible for identifying and conducting gap analysis and process improvement.

Key Responsibilities:

Provide exceptional service by reaching out to customers via phone on a consistent basis and building strong customer relationships.
Consult with internal sales teams to prepare renewal quotes, overcome objections through negotiation, and adjust quotes as required to ensure competitiveness.
Maintain and update reporting systems used for research and provide accurate forecasts within a sales support territory.
Cultivate strong business relationships with Account Executives and other stakeholders.
Develop ongoing lead generation and pipeline through innovation and customer insight to gain new maintenance renewal contracts.
Become a trusted advisor for customers, cultivating an environment of mutual value recognized between OpenText and our customers.
Utilize departmental standard operating procedures to bring renewal contracts in at full value and on time.
Take ownership of contracts assigned to you, demonstrating a strong sense of urgency to manage your portfolio and achieve full value, on-time renewals.
Demonstrate high attention to detail to review and process incoming purchase orders and payments.

Requirements:

1-2 years' experience working in a sales-oriented, lead generation, or renewals environment.
University/College degree within a related discipline or equivalent work experience.
Exceptional communication skills, both written and verbal, with the ability to listen and understand client needs and focus the content.
Ability to think outside the box when researching leads for expanding new maintenance contracts and finding new and creative ways to show how OpenText products can help clients achieve their goals.
Strong desire to establish and maintain strong relationships with clients.
Ability to work cross-functionally with a dynamic team who rely on each other to achieve overall corporate goals.
Goal-oriented, positive, self-starter, with strong attention to detail and analytical skills.
Track record of autonomy, ownership, and execution.
Strong ability to multi-task and prioritize work effectively.
Proven experience working in a fluid environment that is ever-growing and changing.

About OpenText:

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

Equal Employment Opportunity:

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

  • Renewals Account Representative

    4 weeks ago

    Waterloo, Ontario, Canada OpenText Full time

    Join OpenText as a Renewals Specialist and partner with top companies, tackle complex issues, and contribute to shaping the future of digital transformation. Your impact will be felt through relationship management, selling the value of OpenText Maintenance and Support Programs, and driving retention and growth.Your responsibilities will include: Providing...

  • Business Development Representative

    4 weeks ago

    Waterloo, Ontario, Canada People Corporation Full time

    Job Title: Account ManagerWe are seeking a highly skilled Account Manager to join our team at People Corporation. As an Account Manager, you will be responsible for providing exceptional client service and support to our clients, while also driving business growth and development.Key Responsibilities:Manage and retain an assigned business blockDevelop and...

  • Business Development Representative

    3 weeks ago

    Waterloo, Ontario, Canada People Corporation Full time

    About the Role:We are seeking an experienced Account Manager to provide exceptional support to our sales consultants and client servicing team. The ideal candidate will have a strong understanding of the group benefits industry, including funding arrangements, and be able to offer innovative solutions to our clients.Key Responsibilities:Manage and retain...

  • Business Development Representative

    4 weeks ago

    Waterloo, Ontario, Canada People Corporation Full time

    Job DescriptionWe are seeking a skilled Account Manager to provide exceptional support to our sales consultants and client servicing team. The ideal candidate will be responsible for delivering client-focused account support and relationship management to external clients and internal consultants.The Account Manager will be responsible for:Managing and...

  • Employee Benefits Account Manager

    4 weeks ago

    Waterloo, Ontario, Canada Patriot Growth Insurance Services Full time

    About PDCM, A Division of Patriot Growth Insurance Services: With a rich history spanning over a century, Patriot Growth Insurance Services combines experience and innovation to deliver a unique approach to risk management and insurance. Our team of experts uses a personalized Risk Reduction Approach to assess clients' needs and create tailored plans for...

  • Senior Underwriting Manager

    4 weeks ago

    Waterloo, Ontario, Canada Equitable Life of Canada Full time

    Role Overview:The AVP, Group Underwriting is a key member of the Group Division's leadership team with complete management accountability for three key areas of the Group business: Group Underwriting (new business/renewals), National Client Service Representatives, and Client Issue and Implementation.Key Responsibilities:Develop, implement, and refine...

  • Senior Underwriting Manager

    2 weeks ago

    Waterloo, Ontario, Canada Equitable Life of Canada Full time

    OverviewThis role is a key member of the Group Division's leadership team with complete management accountability for three key areas of the Group business: Group Underwriting, National Client Service Representatives, and Client Issue and Implementation.ResponsibilitiesResponsible for the development, implementation, and on-going refinement of underwriting...

  • AVP, Group Underwriting Leader

    4 weeks ago

    Waterloo, Ontario, Canada Equitable Life of Canada Full time

    Key Responsibilities:The AVP, Group Underwriting is a key member of the Group Division's leadership team with complete management accountability for three key areas of the Group business: Group Underwriting (new business/renewals), National Client Service Representatives, and Client Issue and Implementation.Leadership and Management:Responsible for the...

  • Strategic Account Manager

    1 month ago

    Waterloo, Ontario, Canada Northern Digital Inc Full time

    Job Title: Strategic Account RepresentativeAt Northern Digital Inc., we're committed to harnessing our measurement technologies to drive innovation in medical procedures and improve patient outcomes. We're seeking a talented Strategic Account Representative to join our team and contribute to our mission.Job Summary:The Strategic Account Representative will...

  • A/R Representative

    1 month ago

    Waterloo, Ontario, Canada The Descartes Full time

    About the RoleWe are seeking a highly motivated and organized individual to join our team as an A/R Representative. In this role, you will be responsible for managing accounts receivable, communicating with customers, and resolving billing disputes.Key ResponsibilitiesRegularly communicate with customers to resolve past due balances and billing...

  • Accounting Collector

    1 week ago

    Waterloo, Ontario, Canada Descartes Systems Group Full time

    Company OverviewThe Descartes Systems Group Inc. is a dynamic and growing company with a global focus, offering exciting opportunities for finance and accounting professionals.Job DescriptionWe are seeking an experienced collections professional to join our team as an Accountant Representative. This role involves regular communication with customers...

  • Accounting Clerk

    4 weeks ago

    Waterloo, Ontario, Canada IDEX Corporation Full time

    Job SummaryThis role involves performing general accounting duties, including the full payable cycle, posting cash receipts, and updating customers on outstanding invoices.Key ResponsibilitiesMatching, coding, inputting, and filing A/P invoicesProcessing cheque runs, generating payments, and resolving issues with vendorsContacting customers daily on...

  • Financial Services Representative

    1 month ago

    Waterloo, Ontario, Canada CB Canada Full time

    pbCustomer Service Representative - French Job Summary/b/ppCB Canada is seeking a skilled Customer Service Representative to provide exceptional support to clients in the financial sector. As a bilingual representative, you will be responsible for handling customer inquiries, processing transactions, and ensuring accurate and timely completion of...

  • Accounts Receivable Professional

    2 weeks ago

    Waterloo, Ontario, Canada Descartes Systems Group Full time

    Accounts Receivable Professional OpportunityAre you an experienced collections professional seeking a challenging role in finance? We are currently looking for an Accounts Receivable Representative to join our team at The Descartes Systems Group Inc.About the RoleThis position is ideal for an individual who is passionate about delivering results under...

  • Strategic Account Manager

    1 week ago

    Waterloo, Ontario, Canada Northern Digital Inc Full time

    Northern Digital Inc. is a world leader in tracking technology and is proud of its 43-year heritage.SalaryWe offer a competitive salary ranging from $120,000 to $150,000 per year, depending on experience, as well as a Registered Retirement Savings Plan match of up to 4%.About the RoleThis exciting opportunity exists for a Strategic Account Representative who...

  • Enterprise Risk Management Consultant

    7 days ago

    Waterloo, Ontario, Canada BFL Canada Full time

    At BFL Canada, we are seeking a skilled Commercial Insurance Broker (Client Service Representative) to join our team in our Waterloo office. This is an exciting opportunity for a career-minded individual who is passionate about delivering exceptional service and driving business growth.Our Ideal CandidateMinimum 3 years of industry-related experience with a...

  • A/R & Billing Representative

    1 month ago

    Waterloo, Ontario, Canada The Descartes Full time

    About the RoleWe are seeking a highly skilled and motivated A/R & Billing Representative to join our team at The Descartes Systems Group Inc. As a key member of our finance team, you will be responsible for managing accounts receivable and billing processes to ensure timely and accurate payment from our customers.Key ResponsibilitiesRegularly communicate...

  • Business Development Representative

    4 weeks ago

    Waterloo, Ontario, Canada People Corporation Full time

    Job SummaryWe are seeking a highly skilled Account Manager to provide exceptional client-focused account support and relationship management to external clients and internal consultants. The ideal candidate will have a strong understanding of the group benefits industry and be able to offer innovative solutions to drive business growth.Key...

  • Financial Services Representative-French

    3 weeks ago

    Waterloo, Ontario, Canada CB Canada Full time

    At CB Canada, we're seeking a highly skilled Financial Services Representative-French to join our team. As a key member of our financial services team, you'll play a critical role in providing exceptional customer service and support to our clients.Key Responsibilities:Handle customer inquiries and resolve issues in a timely and professional mannerProcess...

  • Insurance Business Development Specialist

    2 weeks ago

    Waterloo, Ontario, Canada BFL Canada Full time

    At BFL Canada, we're seeking a skilled Commercial Insurance Broker (Client Service Representative) to join our Waterloo office. With a strong focus on growth and development, this role offers the perfect opportunity for a career-minded individual to thrive in a dynamic work environment.About UsFounded in 1987 by Barry F. Lorenzetti, BFL Canada is one of the...