Renewals Account Representative

4 weeks ago


Waterloo, Ontario, Canada OpenText Full time
Join OpenText as a Renewals Specialist and partner with top companies, tackle complex issues, and contribute to shaping the future of digital transformation. Your impact will be felt through relationship management, selling the value of OpenText Maintenance and Support Programs, and driving retention and growth.

Your responsibilities will include:

Providing exceptional customer service by reaching out via phone and building strong customer relationships

Consulting with internal sales teams to prepare renewal quotes, overcoming objections, and adjusting quotes as required

Maintaining and updating reporting systems, providing accurate forecasts, and cultivating strong business relationships with Account Executives and stakeholders

Developing ongoing lead generation and pipeline through innovation and customer insight to gain new maintenance renewal contracts

Becoming a trusted advisor for customers, cultivating an environment of mutual value recognized between OpenText and our customers

Utilizing departmental standard operating procedures to bring renewal contracts in at full value and on time

To succeed in this role, you will need:

1-2 years' experience in a sales-oriented, lead generation, or renewals environment

A university or college degree within a related discipline or equivalent work experience

Exceptional communication skills, both written and verbal, with the ability to listen and understand client needs

Strong desire to establish and maintain strong relationships with clients

Ability to work cross-functionally with a dynamic team, strong attention to detail, and analytical skills

We strive to build an inclusive work environment, and our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone.

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