AVP, Group Underwriting Leader

3 weeks ago

Waterloo, Ontario, Canada Equitable Life of Canada Full time

Key Responsibilities:

The AVP, Group Underwriting is a key member of the Group Division's leadership team with complete management accountability for three key areas of the Group business: Group Underwriting (new business/renewals), National Client Service Representatives, and Client Issue and Implementation.

Leadership and Management:

  • Responsible for the development, implementation and on-going refinement of underwriting guidelines, practices and procedures for the Group Division balancing risk assessment with business growth, and ensuring compliance with Company, reinsurer, and regulatory standards.
  • Lead the delivery of effective new business and renewal underwriting activities, working closely with the Group Sales and other Group departments to attract, implement, and retain Group clients.
  • Coach, develop, and provide on-going guidance to a team of six managers and their staff and continuously advance a strong employee engagement environment.
  • Oversee large case underwriting decisions and collaborate with external reinsurance partners to support the growth of the business.
  • Collaborate closely with other Group departments (Product, Marketing, Pricing, Distribution, Operations, Finance, Technology), to support the development of new and existing products and service ensuring that features and are aligned with the needs of our clients.
  • Sponsor key IT and operational projects designed to simplify quotation, on-boarding, servicing, and renewal processes for our clients and distribution partners.
  • Maintain all service and quality metrics for underwriting, client support, and client on-boarding.
  • Manage non-standard contractual exceptions and coverage requests.
  • Establish and manage team operational budgets and business growth investments.
  • Participate and provide on-going input to the development of the Group business strategic plan.
  • Collaborate with sales teams to develop and maintain key relationships with distribution partners.
  • Represent the business at industry meetings and participate in advisor and client presentations.
  • Support the development of new data management tools and capabilities (AI, BI, Analytics).

Requirements:

  • 15+ years of in-depth Group underwriting knowledge and experience.
  • Exceptional knowledge of group benefits and understanding of business & market implications.
  • Proven ability to balance decision making to attract, retain, and renew business.
  • You are a disciplined, creative leader accomplished at writing balanced guidelines for others to follow.
  • A strong background in process management preferably in a client-facing environment requiring strong attention to details and experience in sponsoring process improvement initiatives.
  • You bring a seasoned track record as a people leader capable of developing a highly engaging team environment, delivering on-going coaching and development for all leaders and staff.
  • A collaborative and influential leader who is credible and builds and maintains an environment of trust with internal teams, sales partners, and external distribution relationships.
  • A sense of urgency and a desire to out-perform competitors in service delivery to clients and advisors.
  • Polished negotiation, communication, and presentation skills.
  • University degree is required.
  • Industry designations are an asset.

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