Billing Specialist

6 days ago

Toronto, Ontario, Canada Osler Full time

Job Summary

Osler, a leading business law firm, is seeking a highly skilled Billing Specialist to join our team. As a key member of our Financial Services department, you will play a critical role in ensuring the timely and accurate billing of clients.

Key Responsibilities

  • Prioritize and execute tasks to improve realization rates by ensuring work-in-process inventory is billed regularly and in formats expected by our clients.
  • Coordinate with practice group Legal Assistants, Partners, and other team members to execute tasks and ensure seamless billing processes.
  • Manage client relationships to expedite payment of invoices by reviewing engagement letters, outside counsel billing guidelines, and billing arrangements.
  • Manage client inquiries through to resolution and maintain detailed records of client communications.
  • Assist Partners with the preparation of documents to close client transactions through the firm's trust accounts.
  • Process pre-bills received via Pre-Bill Viewer and handle monthly billings for EHG Partners.
  • Draft and finalize client invoices for distribution to clients.
  • Oversee and coordinate month-end billing and collections, dealing with escalation of billing & collection disputes and acting as the first point of contact before escalation.
  • Follow up with Manager, Billing Accounts, Partners, and clients regarding overdue accounts and WIP using various reports and systems.
  • Initiate contact with clients regarding outstanding receivables, handle client inquiries, and resolve discrepancies while maintaining accurate records of all communications.
  • Resolve any unresolved or partial payments received from clients.

Requirements

  • University degree in a business discipline, including some accounting and finance courses, with a minimum of 3 years of billing or accounts receivable experience.
  • Experience with Aderant, Pre-Bill Viewer, eBilling Hub, eBilling platforms, or similar legal billing software is required.
  • Solution-oriented and able to work under pressure, with professional mannerisms for effectively communicating with legal professionals and clients.
  • High proficiency in computer software programs, such as spreadsheet programs and database systems.
  • Maturity to interact with senior members of the Firm, earning their trust and confidence.
  • Excellent communication skills, focused listening, interpersonal, and negotiation skills.
  • Attention to detail, organization, and time management skills, along with the ability to balance daily work.
  • Positive attitude, patience, resilience, and a sense of humor.
  • A compliance and procedural mindset is required.

What We Offer

Osler is committed to fostering a diverse and inclusive work environment and welcomes applications from people with disabilities and diverse backgrounds, identities, and cultures. Accommodations are available upon request for candidates in all phases of the selection process.

Osler is committed to complying with the recommendations of public health authorities, including with respect to adopting mandatory vaccination policies. Employment at Osler is therefore conditional on complying with any vaccination policies that Osler may adopt from time to time in response to the recommendations of public health authorities.

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