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Billing Operations Specialist
2 months ago
Job Overview
At McCarthy Tétrault, we provide stimulating and fulfilling career paths and are proud to have been recognized for our commitment to excellence and innovation. Our workplace culture emphasizes collaboration, professional growth, and inclusivity, ensuring that every team member has the opportunity to reach their full potential.
This role is primarily based in Toronto and offers a hybrid work model for our employees.
Responsibilities of the Billing Operations Specialist include:
- Cultivating and sustaining productive relationships with billing attorneys, paralegals, legal assistants, clients, and management.
- Monitoring time entry deadlines and coordinating with legal staff to ensure timely preparation, printing, and review of prebills, adhering to client billing protocols and firm policies.
- Overseeing and assessing outstanding Work In Progress (WIP) to facilitate prompt billing, while tracking milestone billing arrangements and reporting status to supervisors.
- Generating various reports and spreadsheets related to billing, receivables, and time management for legal staff and external clients as necessary.
- Issuing invoices per attorney instructions and in compliance with client billing guidelines, including narrative modifications and fee adjustments.
- Ensuring timely delivery of invoices and supporting documents to clients through various communication channels.
- Collaborating with the Finance Department to maintain updated client codes and ensure adherence to established procedures.
- Working with the E-billing Team to address any rejected invoices during submission processes.
- Completing online status reports and budgets in e-billing systems in coordination with legal staff.
- Monitoring compliance with Alternate Fee Arrangements, ensuring special rates and discounts are applied correctly.
- Acting as a liaison between legal staff and Finance, addressing accounting inquiries to meet client needs.
- Conducting initial collection inquiries with clients and escalating issues to billing attorneys as needed.
- Gathering information for special arrangements and assisting the E-billing team in setting up matters promptly.
- Coordinating with the Billings Team to manage team inbox requests and support during peak periods.
- Maintaining accurate records of approvals and directions in accordance with firm policies.
- Reviewing and translating narratives to ensure billing accuracy in the appropriate language.
Ideal Candidate Profile:
- Post-secondary education in Accounting or equivalent experience.
- A minimum of 3 years of relevant experience in client service, billing, collections, or accounts receivable, preferably within a professional services environment.
- Familiarity with Aderant Expert or similar accounting software is advantageous.
- Excellent time management skills with the ability to multitask and meet deadlines under pressure.
- Strong analytical and problem-solving abilities.
- Exceptional attention to detail and organizational capabilities.
- Knowledge of business and legal terminology.
- Ability to demonstrate tact and diplomacy in client interactions.
- Willingness to work overtime during peak billing periods.
- Proficient written and verbal communication skills.
- High level of discretion and confidentiality.
Benefits of Joining McCarthy Tétrault:
- Comprehensive benefits from day one, including insurance coverage and wellness reimbursements.
- Competitive salary, paid overtime, and generous time off policies.
- Commitment to professional development and growth opportunities for all employees.
- Strong community engagement and dedication to equity, diversity, and inclusion.
- A collaborative culture that connects legal and business teams through shared goals.
We appreciate the interest of all applicants; however, only those selected for further consideration will be contacted. McCarthy Tétrault is an equal opportunity employer committed to fostering an inclusive and accessible environment.
