Cook Supervisor I

2 days ago


St Catharines, Ontario, Canada Farm Boy Full time

About Farm Boy

Farm Boy is a company that is passionate about creating a unique fresh food shopping experience for all. We are committed to delivering on our commitments and ensuring that our customers have a fun and fresh experience.

Job Summary

This position is responsible for assisting the Department Manager in achieving company, store, and department goals. The successful candidate will provide superior customer service, supervise the department, and ensure a quality service approach to all employees, customers, and suppliers.

Key Responsibilities

  • Provide exceptional customer service and support Farm Boy's vision of the best fresh shopping experience.
  • Supervise the department and provide floor support, including delegating tasks, breaks, and readiness for business.
  • Complete daily 2x2's for the department and ensure that all responsibilities are performed in a manner consistent with the Farm Boy Way.
  • Prepare, package, price, and rotate food products in accordance with established quality standards and ensure they are attractively displayed with correct signage.
  • Assist with the training of new team members and provide coaching while maintaining a high level of confidentiality and trust.
  • Assist with the completion of department service assessments and receive and accurately store department orders.
  • Review and verify department invoices for accuracy and reset the department for the closing team.
  • Effectively communicate corporate and department information, changes, and updates.
  • Have a passion for food and knowledgeably handle all customer questions or comments confidently.
  • Utilize Farm Boy Service Standards to welcome, greet, and offer customer assistance as required.

Qualifications

  • Typically requires partial completion of a post-secondary program, plus a minimum of 1 year of progressively responsible experience in a similar role, or an equivalent combination of education and experience.
  • Superior customer service, organizational, and interpersonal skills.
  • Clear and effective communication style, both written and oral.
  • Ability to work with little supervision with a high standard for quality, attention to detail, and cleanliness.
  • Good judgement and decision-making abilities.
  • Flexible schedule, including weekends, evenings, and holidays.
  • Fluency in English and French shall be considered an asset.

Work & Sensory Environment

  • Required to stand for long periods of time during shift.
  • Required to lift, carry, or handle heavy objects.
  • May be required to perform repetitive and/or precise hand/finger movements.
  • Required to adapt to temperature changes on occasion (working on the retail floor as well as in coolers, freezers, and outside).

Additional Information

Accommodation is available upon request for applicants and employees with disabilities.



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