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Student Services Coordinator, Student Wellness and Accessibility Services
2 months ago
Brock University is seeking a highly skilled and compassionate Student Services Coordinator to join our Student Wellness and Accessibility Services team. As a key member of our team, you will play a vital role in providing exceptional student-centered support and services to our students.
Job Summary:The Student Services Coordinator will be responsible for welcoming, greeting, and providing information to students, as well as directing them to the appropriate services. You will act as an initial point of contact for students utilizing student wellness and accessibility services, assessing their needs and managing the flow to respective services. Your primary goal will be to ensure students experience a helpful and timely response.
Key Responsibilities:- Provide professional and empathetic support to students, acting as a liaison contact with Student Wellness and Accessibility services colleagues.
- Assess student needs and manage the flow to respective services, ensuring timely and helpful responses.
- Intervene and de-escalate emotional situations, using verbal de-escalation techniques and consulting with student life personnel as needed.
- Ensure the safety and well-being of students, monitoring behaviors and preventing escalations.
- Provide accurate and supportive information about Student Wellness and Accessibility services to students, staff, faculty, and community members.
- Triage student inquiries and refer them to the correct professional within the Student Wellness and Accessibility Centre.
- Record and document details of interactions with students, including referrals to campus partners.
- Coordinate and act as a focal point for the SWAC team, providing accurate information to all contacts and monitoring schedules for conflicts.
- Maintain the front desk service procedure manual and communicate details to students wishing to dispute their missed appointment fee.
- Submit computer access requests, security codes, key transfers, office logistics setup, and setting up appointments in OASIS.
- Develop, maintain, and support a filing system for Student Wellness and Accessibility Centre services, adhering to PHIPA and FIPPA guidelines.
- Arrange and attend meetings, book rooms and equipment, take notes, and prepare formatted minutes for supervisors' approval.
- Compose and proof correspondence, including newsletters, flyers, and emails.
- Follow policies and procedures for dealing with confidential information, respecting student privacy while ensuring the right service is provided.
- Support staff and students in providing and liaising referrals within Brock or outside the community.
- Social Services Worker Diploma.
- Demonstrated front-line experience in a customer service role in a related field (health sciences, social work).
- Knowledge of wellness and accessibility issues.
- Knowledge and sensitivity to a range of medical issues and legal requirements for the provision of disability services.
- Knowledge of characteristics of specific health and social concerns and disabilities, particularly within the post-secondary context.
- Solid computer competency, including word processing, spreadsheet, database, and web-based applications.
- Strong document management, attention to detail, accuracy, and administrative skills.
- Ability to operate efficiently and effectively in a fast-paced environment, switching constantly from task to task.
- Ability to work independently to problem-solve customer requests.
- Ability to de-escalate situations using empathetic listening and motivational interviewing skills.
- Capacity to handle unexpected and potentially emergency/crisis situations in consultation with student life personnel.
- Ability to conceptualize new ideas to help streamline procedures and ensure efficiencies.
- Job Grade (I), Salary Scale ($48,790-$83,640).
- Target Hiring Range: $48,790-$51,000.
- This is a 12-month fixed-term contract with benefits.
Brock University is an inclusive and welcoming community that offers a wide range of unique career opportunities for those with passion, energy, and expertise. We are committed to diversity and the principles of Employment Equity and invite applications from all qualified candidates. Women, Aboriginal peoples, members of visible minorities and racialized groups, people with disabilities, and LGBTQ persons are encouraged to apply. We will accommodate the needs of applicants and the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the selection process.
