Warranty Administrator

1 month ago


Winnipeg, Manitoba, Canada Smartrend Manufacturing Group Full time
Warranty Administrator

At Smartrend Manufacturing Group, we're seeking a skilled Warranty Administrator to join our team. As a key member of our customer service department, you will be responsible for ensuring our customers receive exceptional service and support.

Key Responsibilities:
  • Address customer inquiries and concerns in a timely and professional manner
  • Monitor and track warranty units, ensuring efficient and effective processing
  • Escalate high-risk warranty concerns to ensure prompt resolution
  • Administer warranty replacements, including shipping and tracking
  • Follow up with customers to ensure satisfaction with warranty issues
Requirements:
  • Degree or certificate in Sales, Marketing, Business Administration, or relevant field
  • Minimum three years in a customer service role
  • Excellent interpersonal, communication, problem-solving, and presentation skills
  • Customer-focused attitude with excellent negotiation skills
  • Strong organizational skills
  • Proficient in Microsoft Office Suite
What We Offer:
  • Competitive compensation package
  • Group insurance plan with health spending account
  • Paid vacation
  • Company-paid shutdown from Christmas to New Year's
  • Matching RRSP program


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