Warranty Service Coordinator

3 weeks ago


Winnipeg, Manitoba, Canada Smartrend Manufacturing Group Full time
Warranty Administrator Job Description

We are seeking a highly skilled Warranty Administrator to join our team at Smartrend Manufacturing Group. As a key member of our customer support team, you will be responsible for addressing customer concerns and resolving warranty issues in a timely and efficient manner.

Key Responsibilities:

  • Address customer inquiries and resolve warranty issues through efficient and friendly communication.
  • Monitor and track incoming warranty units, inspecting and logging them upon arrival, and rerouting them to the necessary department.
  • Evaluate and escalate potential repetitive high-risk warranty concerns.
  • Administer warranty replacements through fulfillment, shipping, and tracking.
  • Follow up with customers to ensure warranty issues have been addressed to their satisfaction.
  • Update our ERP system and trackers with accurate and timely information.

Requirements:

  • Degree or certificate in Sales, Marketing, Business Administration, or a relevant field.
  • Minimum three years of experience in a customer service role.
  • Excellent interpersonal, communication, problem-solving, and presentation skills.
  • Customer-focused attitude with excellent negotiation skills.
  • Strong organizational skills.
  • Proficient in Microsoft Word, Excel, Outlook, and PowerPoint.
  • Fluent in French is considered an asset.

What We Offer:

  • A competitive compensation package.
  • A group insurance plan with a health spending account.
  • Paid vacation.
  • Company-paid shutdown from Christmas to New Year's.
  • A matching RRSP program.

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