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Warranty Parts Administrator

7 months ago

Winnipeg, Canada New Flyer Full time

**Warranty Claims Administrator**

***:
Responsible for processing warranty and retrofit parts requirements. Is responsible for the timely delivery of warranty parts to all properties.

**WHAT YOU WILL DO**:

- Processing of parts requirements on Warranty Coach Down Claims and Work Orders from OSVC.
- Processing of parts requirements on Retrofit Reported Incidents and Work Orders from OSVC.
- Processing of parts requirements on Acceptance Work Orders as required.
- Working with the NFI Parts buyers and Production to coordinate the shipments and secure a source.
- Review incoming Parts Required Claims, Work Orders and Reported Incidents to ensure all required data is entered.
- Manage work queue in OSVC.
- Submit purchase order requests to NFI Parts Purchasing and request stock transfers when necessary.
- Ensure the warranty claim or work order is getting the proper warranty coverage in OSVC.
- Submit price requests to NFI Parts when items are brand new.
- Investigate parts inquiries from customer or NFI Field staff to find the correct part number required.
- Expedite warranty parts orders with NFI Parts or Production.
- Track shipments and ensure timely delivery to the destination site.
- Provide updates and notifications to customers and NFI field staff on parts order statuses.
- Work with NFI Traffic to schedule and clear shipments and expedite as needed.
- Update Open Acceptance & Warranty Parts Report for weekly call with NFI Parts.
- Create and provide RMAs when required to customers.
- Create reports out of OSVC and Oracle as required/requested.
- Devise method of reducing parts costs through working with the NFI Planning and Machine Shop.
- Utilize Parts Manuals (TIV), Engineering Drawings and Bill of Materials (BOM) to assist with part requirements.
- Create and summarize reports as required to help make business decisions.
- Assist Acceptance and Warranty Parts Coordinator as required.
- Other duties as assigned.

**WHAT YOU NEED TO BE SUCCESSFUL**:

- High School minimum grade 12.
- 2 or more years’ experience in Claims Administration.
- 2 or more years’ experience in a parts distribution environment.
- Transit or Motor Vehicle Product knowledge or experience

**OUR WHY**:
**We exist to move people. Our mission is to design and deliver exceptional transportation solutions that are safe, accessible, efficient and reliable.