Warranty Parts Administrator

6 days ago

Winnipeg, Canada New Flyer Full time

Warranty Claims Administrator

New Flyer is North America's heavy-duty transit bus leader and offers the most advanced product line under the Xcelsior® and Xcelsior CHARGE® brands. It also offers infrastructure development through NFI Infrastructure Solutions™, a service dedicated to providing safe, sustainable, and reliable charging and mobility solutions. Further information is available at www.newflyer.com.

POSITION SUMMARY:

Responsible for processing warranty and retrofit parts requirements. Is responsible for the timely delivery of warranty parts to all properties.

WHAT YOU WILL DO:

  • Processing of parts requirements on Warranty Coach Down Claims and Work Orders from OSVC.
  • Processing of parts requirements on Retrofit Reported Incidents and Work Orders from OSVC.
  • Processing of parts requirements on Acceptance Work Orders as required. 
  • Working with the NFI Parts buyers and Production to coordinate the shipments and secure a source.
  • Review incoming Parts Required Claims, Work Orders and Reported Incidents to ensure all required data is entered. 
  • Manage work queue in OSVC.
  • Submit purchase order requests to NFI Parts Purchasing and request stock transfers when necessary.
  • Ensure the warranty claim or work order is getting the proper warranty coverage in OSVC.
  • Submit price requests to NFI Parts when items are brand new. 
  • Investigate parts inquiries from customer or NFI Field staff to find the correct part number required. 
  • Expedite warranty parts orders with NFI Parts or Production.
  • Track shipments and ensure timely delivery to the destination site.
  • Provide updates and notifications to customers and NFI field staff on parts order statuses. 
  • Work with NFI Traffic to schedule and clear shipments and expedite as needed. 
  • Update Open Acceptance & Warranty Parts Report for weekly call with NFI Parts.
  • Create and provide RMAs when required to customers. 
  • Create reports out of OSVC and Oracle as required/requested. 
  • Devise method of reducing parts costs through working with the NFI Planning and Machine Shop.
  • Utilize Parts Manuals (TIV), Engineering Drawings and Bill of Materials (BOM) to assist with part requirements. 
  • Create and summarize reports as required to help make business decisions. 
  • Assist Acceptance and Warranty Parts Coordinator as required.
  • Other duties as assigned.

WHAT YOU NEED TO BE SUCCESSFUL:

  • High School minimum grade 12.
  • 2 or more years’ experience in Claims Administration.
  • 2 or more years’ experience in a parts distribution environment.
  • Transit or Motor Vehicle Product knowledge or experience 

OUR WHY: 

We exist to move people. Our mission is to design and deliver exceptional transportation solutions that are safe, accessible, e­fficient and reliable.

 NFI Group is a leading independent global bus manufacturer providing a comprehensive suite of mass transportation solutions.  News and information are available at www.nfigroup.com, www.newflyer.com, www.mcicoach.com, www.arbocsv.com, www.alexander-dennis.com, www.carfaircomposites.com and www.nfi.parts.

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