Service and Warranty Administrator

6 months ago


Winnipeg, Canada Fort Garry Fire Trucks Full time

Established in 1919, Fort Garry Fire Trucks is Canada's leading manufacturer of quality fire trucks. Fort Garry Fire Trucks is looking to hire a full -time Service and Warranty Administrator for our Service department. This position provides administrative support to the Service and Warranty Manager and is a first point of contact for service or warranty customers.

**Responsibilities and Duties**:

- Prepare work orders
- Maintain service department vendor, customer and labour reports
- Receive and respond to requests for service or warranty, customer inquiries and requests from service technicians
- Prepare parts quotations for approval and process purchase orders
- Coordinate travel arrangements for service technicians
- Review and ensure completion of the administrative requirements for service contracts
- Review job costing reports and submit for manager approval
- Liaise with accounts receivable on customer accounts and payments
- Prepare invoices for freight recovery
- Maintain warranty database
- General office duties

**Applicant Requirements**:

- Proficient computer skills using Outlook, Excel, Word and Power Point
- Fluent spoken and written English and excellent interpersonal communication skills
- Customer service experience
- Strong organizational skills with the ability to adapt, multitask and manage competing priorities and adhere to timelines
- High attention to detail and accuracy with data collection and entries
- Legally eligible to work in Manitoba
- Reliable transportation: bussing is not available at our location

**Assets**
- Warranty submission experience
- Service writer or job costing experience

**We offer**:

- Competitive salary
- Health and dental benefits
- Training
- Group RSP/DPSP matching
- A stable and growing company with over 100 years of experience

We thank all applicants, however, only those selected for an interview will be contacted.

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Life insurance
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Winnipeg, MB R3C 2E6: reliably commute or plan to relocate before starting work (required)

Work Location: In person


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