Warranty Parts Coordinator
4 weeks ago
Job Summary:
We are seeking a skilled Warranty Parts Administrator to join our team at New Flyer. As a key member of our team, you will be responsible for processing warranty and retrofit parts requirements, ensuring timely delivery of warranty parts to all properties, and coordinating with NFI Parts buyers and Production to secure a source.
Key Responsibilities:
- Process parts requirements on Warranty Coach Down Claims and Work Orders from OSVC.
- Process parts requirements on Retrofit Reported Incidents and Work Orders from OSVC.
- Process parts requirements on Acceptance Work Orders as required.
- Work with NFI Parts buyers and Production to coordinate shipments and secure a source.
- Review incoming Parts Required Claims, Work Orders, and Reported Incidents to ensure all required data is entered.
- Manage work queue in OSVC.
- Submit purchase order requests to NFI Parts Purchasing and request stock transfers when necessary.
- Ensure warranty claim or work order is getting proper warranty coverage in OSVC.
- Submit price requests to NFI Parts when items are brand new.
- Investigate parts inquiries from customers or NFI Field staff to find correct part number required.
- Expedite warranty parts orders with NFI Parts or Production.
- Track shipments and ensure timely delivery to destination site.
- Provide updates and notifications to customers and NFI Field staff on parts order statuses.
- Work with NFI Traffic to schedule and clear shipments and expedite as needed.
- Update Open Acceptance & Warranty Parts Report for weekly call with NFI Parts.
- Create and provide RMAs when required to customers.
- Create reports out of OSVC and Oracle as required/requested.
- Devise method of reducing parts costs through working with NFI Planning and Machine Shop.
- Utilize Parts Manuals (TIV), Engineering Drawings, and Bill of Materials (BOM) to assist with part requirements.
- Create and summarize reports as required to help make business decisions.
- Assist Acceptance and Warranty Parts Coordinator as required.
- Other duties as assigned.
Requirements:
- High School minimum grade 12.
- 2 or more years' experience in Claims Administration.
- 2 or more years' experience in a parts distribution environment.
- Transit or Motor Vehicle Product knowledge or experience.
About Us:
New Flyer is a leading independent global bus manufacturer providing a comprehensive suite of mass transportation solutions. Our mission is to design and deliver exceptional transportation solutions that are safe, accessible, efficient, and reliable.
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