Warranty Administrator
3 months ago
- People – our team is what makes us special
- Passion – from our hearts and minds, demonstrated through our actions
- Priority – we put the customer first, everyday, in everything we do
- Partnership – with each other, our customers, and our suppliers
- Address customer concerns with technical questions and warranty matters in an efficient and friendly manner.
- Monitoring incoming warranty units by tracking, inspecting and logging units upon arrival, and reroute to necessary department(s).
- Escalate potential repetitive high risk warranty concerns.
- Administer warranty replacements through fulfilment, shipping, and tracking.
- Following up with customers on warranty issues to ensure matters have been addressed to their satisfaction.
- Update ERP system and trackers with accurate and timely information.
- Degree or certificate in Sales, Marketing, Business Administration, or relevant field.
- Minimum three years in a customer service role.
- Excellent interpersonal skills, communication skills, problem-solving and presentation skills.
- Customer focused attitude with excellent negotiation skills.
- Strong organizational skills.
- Proficient with Microsoft Word, Excel, Outlook, and PowerPoint.
- Fluent in French would be considered an asset.
- Competitive compensation package
- Group insurance plan with health spending account
- Paid Vacation
- Company paid shutdown from Christmas to New Years
- Matching RRSP program
About Smartrend Manufacturing Group:
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