Resident Services Coordinator
3 weeks ago
Job Title: Resident Services Coordinator
Job Category: Administrative Staff (Receptionist, Concierge, Driver, Chauffeurs, etc.)
Job Type: Casual
Work Location: Parkland on Eglinton West
Schedule: Rotational
Number of Positions: 1
About the Role
If you take pride in being compassionate, honest, professional, and safe, consider an exciting and rewarding career at Shannex. Our communities offer more than a place to work – they welcome and celebrate Great People who inspire meaningful connections while Leading the Way to Better Living™.
We are searching for a Resident Services Coordinator to join our team at Parkland on Eglinton West.
Key Responsibilities
- Manage resident relations and deliver exceptional service to all residents and visitors.
- Communicate professionally with residents, guests, and employees.
- Anticipate and address resident issues promptly, taking appropriate actions to resolve concerns.
- Demonstrate knowledge of all services, facilities, and features available, promoting them to residents as necessary.
- Maintain a visible and accessible presence within the community.
- Provide information and respond to inquiries from residents, visitors, and staff, referring to the appropriate personnel as needed.
- Coordinate taxi and courtesy shuttle bookings for residents, liaising with the Chauffeur and Door Attendant.
- Deliver outstanding customer service and support other departments, including dining, sales, maintenance, and housekeeping.
- Receive all incoming packages and deliveries.
- Assist residents and families with luggage and parcels, arranging carts and dollies as required.
- Manage access control to the building in collaboration with the Door Attendant.
- Ensure overall resident satisfaction and follow up on any service concerns.
- Promote a culture of safety by adhering to safe work practices and procedures.
- Commit to upholding all standards of conduct and policies.
- Exhibit exceptional customer service and communication skills.
- Perform all other related duties as assigned.
About You
The ideal candidate will be:
- Passionate about working with seniors, with experience in Retirement Living or the hospitality industry.
- Possessing a high school education (or GED); an Office Administration/Professional Secretarial diploma or University Degree is preferred.
- Having 1-2 years of experience in a client services or administrative role.
- Equipped with strong customer service skills, a positive attitude, excellent verbal and written communication abilities, and strong computer literacy.
- Available to work flexible hours, including days, evenings, weekends, and holidays.
- Advanced proficiency in English is required; proficiency in additional languages is considered an asset.
About Us
Shannex has been a trusted provider of senior accommodations, services, and care for over three decades. Our industry-leading services are inspired by residents and delivered by dedicated team members who create an exceptional resident experience and a positive, fulfilling work environment where every voice matters.
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