Residences Manager

5 days ago

Toronto, Ontario, Canada Four Seasons Hotels and Resorts Full time

About Four Seasons:

Four Seasons Hotels and Resorts is a global leader in the hospitality industry, renowned for its exceptional service, luxurious amenities, and commitment to excellence. Our company culture is built on a foundation of respect, empathy, and a passion for delivering unforgettable experiences to our guests, residents, and partners.

About the Role:

The Residences Manager is a key member of our team, responsible for overseeing the day-to-day operations of the East Tower Luxury Private Residences. This role requires a high level of expertise in property management, financial accounting, and customer service. The successful candidate will be responsible for ensuring that all policies and procedures are developed and implemented on a timely basis, and maintaining awareness of changes in rules, statutes, or regulations.

Key Responsibilities:

  • Coordinate and manage day-to-day operations of the East Tower Luxury Private Residences
  • Ensure all policies and procedures are developed and implemented on a timely basis
  • Maintain awareness of changes in rules, statutes, or regulations
  • Oversee the preparation of Board Meeting packages and conduct meetings with the Board
  • Prepare, update, and post all notices, including status certificates as per the Condominium Act
  • Review financial reports on a monthly basis to ensure budget accuracy
  • Oversee inspections of common areas and building maintenance, with action taken to remedy any deficiencies identified
  • Facilitate hiring, onboarding, training, coaching, and development of staff
  • Coordinate scheduling, payroll, and performance reviews
  • Respond to resident complaints in accordance with the Condominium Act, Building Policy, and Four Seasons standards
  • Develop and maintain a positive community for all residents and arrange for special events throughout the year

Requirements:

  • Valid limited license under CMRAO
  • Strong English language communication skills, with additional languages an asset
  • Bachelor's degree in business, finance, or real estate management, or equivalent experience
  • 2+ years of property management and/or residential operations experience
  • Working knowledge and experience in financial accounting, financial reporting, and budgeting
  • Experience in maintenance, construction, engineering, and all facets of property operation and building management an asset

What We Offer:

  • Paid time off, including vacation days, management holiday days, and sick days
  • Exclusive discount and travel programs with Four Seasons Hotels and Resorts worldwide
  • Complimentary meals in our employee dining room, OASIS
  • Complimentary dry cleaning of business attire
  • Excellent Training and Development opportunities, including educational assistance, discounted e-Cornell courses, and access to complementary e-training
  • Robust extended flex benefit plan, including medical, HCSA, dental, vision, life insurance, virtual health care, Employee and Family Assistance Program
  • Employer-paid retirement plan with RRSP/TFSA flexibility

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