Resident Services Coordinator

3 weeks ago

Toronto, Ontario, Canada Shannex Incorporated Full time

Job Title: Resident Services Coordinator

Job Category: Administrative Staff (Receptionist, Concierge, Driver, Chauffeurs, etc.)

Job Type: Casual

Work Location: Parkland on Eglinton West

Schedule: Rotational

Number of Positions: 1


Job Overview

If you are dedicated to providing exceptional service with integrity, professionalism, and compassion, consider a fulfilling career with Shannex. Our communities are more than just workplaces; they are vibrant environments that celebrate outstanding individuals who foster meaningful connections while Leading the Way to Better Living™.


Key Benefits

Joining our team means being part of a supportive and skilled group that makes our communities welcoming and enjoyable for residents and visitors alike. As a reputable organization in the healthcare industry, Shannex provides numerous opportunities for personal and professional growth. At the end of each day, you will take pride in knowing you have positively impacted the lives of our residents. Additional benefits include:

  • Competitive hourly wage
  • Complimentary onsite parking
  • Access to a wide range of discounts through our WorkPerks program, covering various sectors including apparel, dining, technology, fitness, travel, and entertainment
  • Opportunities for ongoing education and training through Shannex's Centre of Excellence
  • Involvement in sector innovation and continuous improvement initiatives
  • Recognition and rewards for excellence in service and safety

Role Responsibilities

As a Resident Services Coordinator, your responsibilities will include:

  • Managing resident interactions and delivering outstanding service to all residents and guests.
  • Communicating professionally with residents, visitors, and staff.
  • Proactively addressing resident concerns and taking appropriate actions to resolve issues.
  • Demonstrating knowledge of all services and amenities available and promoting them to residents as needed.
  • Maintaining a visible and approachable presence within the community.
  • Providing information and responding to inquiries from residents, visitors, and staff, referring to the appropriate personnel when necessary.
  • Coordinating transportation services for residents, including taxi and courtesy shuttle bookings.
  • Delivering exceptional customer service and supporting various departments such as dining, sales, maintenance, and housekeeping.
  • Receiving and managing incoming packages and deliveries.
  • Assisting residents and families with luggage and parcels as required.
  • Ensuring access control to the building and collaborating with the Door Attendant.
  • Fostering a culture of safety by adhering to safe work practices and reporting hazards.
  • Upholding Parkland's Standards of Conduct and policies.
  • Exhibiting excellent customer service and communication skills.
  • Performing other related duties as assigned.

Candidate Profile

The ideal candidate will possess:

  • A passion for working with seniors and experience in retirement living or the hospitality sector.
  • A high school diploma (or GED); an Office Administration/Professional Secretarial diploma or a University Degree is preferred.
  • 1-2 years of experience in a client services or administrative role.
  • Strong customer service skills, a positive demeanor, excellent verbal and written communication abilities, and proficient computer skills.
  • Flexibility to work various shifts, including days, evenings, weekends, and holidays.
  • Advanced proficiency in English; proficiency in additional languages is considered an asset.

About Shannex

Founded by Joseph Shannon, Shannex has evolved from a single nursing home into a trusted provider of senior accommodations, services, and care across multiple provinces. Our commitment to delivering exceptional resident experiences is reflected in our diverse offerings, including Parkland Retirement Living and Lifestyle Residences, Shannex Enhanced Care, and Care at Home, all designed to create a positive and fulfilling environment for both residents and staff.

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