Resident Experience Coordinator | Permanent Full Time
6 days ago
**Job Summary**
The Glen Rouge Community is seeking a highly skilled and compassionate Resident & Family Experience Coordinator to join our team. As a key member of our community, you will play a critical role in enhancing the lives of our residents and their families.
**Key Responsibilities**
- Lead the resident move-in, transfer, and move-out process, ensuring a seamless and welcoming experience for our residents and their families.
- Provide social work counseling services, working collaboratively with our inter-professional team to assess and develop plans of care that meet residents' psychosocial and social needs.
- Plan, develop, implement, and evaluate individual social work services and support groups to meet the identified needs of residents and families.
- Support residents and families during advanced care planning and treatment plan conversations, ensuring their needs are met and their voices are heard.
- Recruit and supervise social work students' placements, providing guidance and support to help them grow and develop in their careers.
- Respond to and address feedback received from residents and families, ensuring timely and satisfactory outcomes.
- Provide reporting and analysis to Leadership and Quality Committee, informing strategic decisions and driving continuous improvement.
**Requirements**
- Social Worker registration per provincial legislation.
- Minimum of three years' experience in healthcare, social services, or a related sector.
- Knowledge of the Long Term Care Act & Regulations preferred.
- Customer service-related experience an asset.
- Hospitality and/or sales-related experience an asset.
- Strong oral and written communication skills required.
- Ability to organize, plan, and delegate responsibilities.
**About Us**
The Glen Rouge Community is committed to providing exceptional care and services to our residents and their families. We are a dynamic and compassionate organization that values diversity, equity, and inclusion in the workplace.
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