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Key Partner Business Development Manager

2 months ago


Mississauga, Ontario, Canada Safe-Guard Full time
Job Overview

In this role, you will become a key member of the Safe-Guard team, responsible for driving business growth and operational efficiency for our Key Partners in the OEM channel. With a focus on executing business goals and fostering mutual success, you will collaborate across the organization to develop and execute programs that drive revenue and profitability.

Key Responsibilities
  • Strategic Business Planning: Lead monthly and quarterly business reviews with senior management to achieve mutual business objectives.
  • Relationship Management: Foster effective relationships with mid and senior-level Key Partner personnel to promote product adoption, increase product penetration, and spur new product development.
  • Business Development: Assist the Key Partner Leader in creating medium- and long-term strategies to drive adoption and penetration of company products, services, and solutions.
  • Team Leadership: Onboard, develop, and lead team members to achieve Key Partner and Company goals.
  • Process Improvement: Proactively manage and analyze program data and processes to identify issues that impede productivity, efficiency, quality, and service delivery.
  • Operational Excellence: Implementing processes and initiatives across the organization that drive revenue and high-quality customer service experience for Key Partners.
  • Market Intelligence: Maintain, organize, and analyze industry market intelligence, providing competitive analysis as required.
  • Performance Management: Reviewing and analyzing operational metrics, KPIs, reports, external data, and market trends to identify and create mutual opportunities for growth and customer retention.
  • Strategic Partnerships: Team with Claims Operations and Risk Management teams to analyze overall program performance and identify action plans supporting business objectives.
  • Business Solutions: Coordinate with internal and Partner Technology teams to identify solutions that drive overall business growth.
  • Client Management: Coordinate internal resources to deliver business solutions, reporting and analytics, and accounting services to client management.
  • Leadership Development: Provide leadership, coaching, training, and development to an internal team of Key Partner support personnel.
  • Communication: Effectively influence across multiple functions and with external service providers to achieve objectives relevant to Key Partner accounts.
  • Critical Thinking: Demonstrate critical thinking skills to develop dynamic business strategies.
  • Account Management: Drive overall Key Partner retention and profitability.
Requirements
  • Education: Bachelor's or Master's degree in Business, Technology, Operations Management, or related field.
  • Experience: 5+ years of demonstrated expertise in Key Account Partner Relationship Management.
  • Leadership Experience: 3+ years of previous leadership experience leading a team focused on Key Accounts/Key Partner relationship management.
  • Industry Knowledge: Knowledge of standard systems and subject matter expertise in or more operational areas, i.e., claims adjudication, Dealer onboarding operations, Retail Dealer Finance and Insurance operations, menus systems; F&I third party administration, Automotive OEM Financial Services, or Retail F&I operations.
  • Business Acumen: Proven experience in sales planning, business, and market development; Ability to take ownership of client portfolios and drive business.
  • Communication Skills: Excellent written and verbal communication skills: demonstrated ability to deliver precise and well-organized presentations; Demonstrated capability to communicate effectively with various organizational levels.
  • Analytical Skills: Strong analytical, problem-solving, relationship, and account management skillset.
  • Entrepreneurial Spirit: Entrepreneurial spirit, self-starter, pro-active, proven track record of sales success.
  • Flexibility: Flexible schedule with the ability and willingness to travel up to 35%.
  • Authorization: Must be authorized to work in Canada.
  • Background Check: Must be able to successfully pass a background check.