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Key Partner Business Development Manager
2 months ago
In this role, you will become a key member of the Safe-Guard team, responsible for driving business growth and operational efficiency for our Key Partners in the OEM channel. With a focus on executing business goals and fostering mutual success, you will collaborate across the organization to develop and execute programs that drive revenue and profitability.
Key Responsibilities- Strategic Business Planning: Lead monthly and quarterly business reviews with senior management to achieve mutual business objectives.
- Relationship Management: Foster effective relationships with mid and senior-level Key Partner personnel to promote product adoption, increase product penetration, and spur new product development.
- Business Development: Assist the Key Partner Leader in creating medium- and long-term strategies to drive adoption and penetration of company products, services, and solutions.
- Team Leadership: Onboard, develop, and lead team members to achieve Key Partner and Company goals.
- Process Improvement: Proactively manage and analyze program data and processes to identify issues that impede productivity, efficiency, quality, and service delivery.
- Operational Excellence: Implementing processes and initiatives across the organization that drive revenue and high-quality customer service experience for Key Partners.
- Market Intelligence: Maintain, organize, and analyze industry market intelligence, providing competitive analysis as required.
- Performance Management: Reviewing and analyzing operational metrics, KPIs, reports, external data, and market trends to identify and create mutual opportunities for growth and customer retention.
- Strategic Partnerships: Team with Claims Operations and Risk Management teams to analyze overall program performance and identify action plans supporting business objectives.
- Business Solutions: Coordinate with internal and Partner Technology teams to identify solutions that drive overall business growth.
- Client Management: Coordinate internal resources to deliver business solutions, reporting and analytics, and accounting services to client management.
- Leadership Development: Provide leadership, coaching, training, and development to an internal team of Key Partner support personnel.
- Communication: Effectively influence across multiple functions and with external service providers to achieve objectives relevant to Key Partner accounts.
- Critical Thinking: Demonstrate critical thinking skills to develop dynamic business strategies.
- Account Management: Drive overall Key Partner retention and profitability.
- Education: Bachelor's or Master's degree in Business, Technology, Operations Management, or related field.
- Experience: 5+ years of demonstrated expertise in Key Account Partner Relationship Management.
- Leadership Experience: 3+ years of previous leadership experience leading a team focused on Key Accounts/Key Partner relationship management.
- Industry Knowledge: Knowledge of standard systems and subject matter expertise in or more operational areas, i.e., claims adjudication, Dealer onboarding operations, Retail Dealer Finance and Insurance operations, menus systems; F&I third party administration, Automotive OEM Financial Services, or Retail F&I operations.
- Business Acumen: Proven experience in sales planning, business, and market development; Ability to take ownership of client portfolios and drive business.
- Communication Skills: Excellent written and verbal communication skills: demonstrated ability to deliver precise and well-organized presentations; Demonstrated capability to communicate effectively with various organizational levels.
- Analytical Skills: Strong analytical, problem-solving, relationship, and account management skillset.
- Entrepreneurial Spirit: Entrepreneurial spirit, self-starter, pro-active, proven track record of sales success.
- Flexibility: Flexible schedule with the ability and willingness to travel up to 35%.
- Authorization: Must be authorized to work in Canada.
- Background Check: Must be able to successfully pass a background check.