Customer Support Team Leader
1 month ago
As a Customer Support Team Leader at Applewood Motors Richmond Inc., you will play a crucial role in overseeing our customer service operations. Your leadership will ensure that our team delivers exceptional service to our clients while maintaining high standards of efficiency and professionalism.
Key Responsibilities- Staff Management: Assign tasks to sales personnel and supervise their daily activities.
- Recruitment and Training: Hire new staff and facilitate their training to enhance team performance.
- Financial Authorization: Approve payments and manage financial transactions.
- Scheduling: Develop and implement work schedules for the team.
- Reporting: Prepare detailed reports on sales performance, merchandising strategies, and employee matters.
- Issue Resolution: Address and resolve customer inquiries, complaints, and supply challenges.
- Performance Evaluation: Conduct regular performance assessments of team members.
Applicants should possess:
- 1 to 2 years of relevant experience in a supervisory role.
We offer a comprehensive benefits package, including:
- Health Benefits: Dental and health care plans, along with disability benefits.
- Financial Benefits: Group insurance, life insurance, and a Registered Retirement Savings Plan (RRSP).
- Additional Perks: Deferred Profit Sharing Plan (DPSP), free parking, employer-sponsored training, team-building activities, and wellness programs.
Applewood Motors Richmond Inc. is committed to fostering an inclusive workplace. We provide:
- Awareness training for employees to support individuals with disabilities.
- Diversity and cross-cultural training for newcomers and refugees.
- Mentorship programs for visible minorities.
This is a permanent position requiring 30 to 40 hours of work per week, with English as the primary language of communication.
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